At a Glance
- Tasks: Manage relationships with clinicians, ensuring their success and satisfaction on our platform.
- Company: Join Doctify, a global leader in healthcare innovation and connectivity.
- Benefits: Enjoy flexible working, generous leave, and a supportive team culture.
- Other info: Dynamic work environment with opportunities for personal and career growth.
- Why this job: Be part of a mission to revolutionise healthcare and make a real difference.
- Qualifications: Fluent in German and English, with at least one year of professional experience.
The predicted salary is between 40500 - 49500 £ per year.
We’re Doctify. Doctify is the global platform built by doctors for doctors, on a mission to build the largest, most trusted global network of validated healthcare providers and experts. We connect patients with the right doctors, and doctors with respected peers, to ensure better care worldwide. Through verified patient reviews and professional skill endorsements, Doctify creates unmatched credibility for providers and empowers patients to choose care with confidence. Founded in 2015 and backed by $30m+ in funding, Doctify operates across 7 countries. We are uniting the global healthcare community, one trusted connection at a time.
About The Role: As we continue to grow globally, we are looking for an Account Manager to join our customer success team. As an Account Manager (German Speaking), you'll own the end-to-end relationship for a portfolio of clinicians across our DACH region, from onboarding through to long-term account management. You’ll work in a 360 capacity which includes getting new clinicians live on the platform, owning retention, engagement, and growth within your book of accounts. You'll also support onboarding for clinicians in our UK & IE market, giving you exposure beyond a single region and a broader view of how Doctify operates across markets.
You’ll Be Responsible For:
- Offering a premium experience for our clients by thoroughly understanding their business goals and ensuring that Doctify meets them.
- Building relationships with your portfolio of clients, ensuring their overall satisfaction with our software and increased revenues.
- Conducting client onboardings and meetings over the phone & virtually.
- Acting as a trusted advisor, advocating client needs across our client base and internally.
- Conveying the best practice examples that drive ROI and increased engagement.
- Developing strong relationships with our internal teams to support your accounts.
What success looks like:
- High % of customers achieving early adoption milestones.
- Strong review generation within first 90 days.
- Positive customer feedback and onboarding experience.
- Consistent activity levels across calls and meetings.
- Contribution to overall retention and customer health.
About You:
- Fluency in German and English.
- You will have a minimum of 1 years’ of experience within a professional environment.
- You love tackling difficult challenges, with a positive attitude and always strive to find the best solution for the client.
- You have a commercial-focused mindset, whilst keeping the customer at the core of everything you do.
- You thrive working in a fast-paced environment and have an open mind when it comes to the changing environment a scale-up can sometimes bring.
- You possess natural communication skills, and you are not afraid of phone, virtual and in-person engagement.
What We Offer At Doctify:
- 28 days annual leave (25 + 3 between Christmas and New Year), earning up to 30 days leave with tenure.
- 2 weeks of remote working annually (within 3-hour time zone of HQ).
- Hybrid working model.
- Enhanced Parental Leave.
- 2 weeks Peternity Leave to welcome your newest furry family member.
- Medicash health cash plan.
- Competitive, benchmarked compensation (base salary plus commission).
- 3-month immersive onboarding experience.
- Ongoing learning through expert-led sessions, leadership insights, and soft-skill development.
- Clear internal mobility pathways to accelerate your career.
The uniquely Doctify experience:
- Daily team huddles to connect, share wins and spark ideas.
- Quarterly Doctifier nominated Impact Awards.
- Employee referral bonus: £700 (or local equivalent) per hire.
Our Commitment to DEIB: Diversity, equity, inclusion and belonging aren’t just values. They’re at the core of what makes us Uniquely Doctify. These principles shape how we work, how we build our teams, how we design our policies, and how we bring our mission to life. As a global team, we know that diverse perspectives drive innovation and lead to better outcomes for patients, providers and each other. We’re committed to creating a fair, inclusive environment where everyone is heard, respected and empowered to thrive.
If you require any adjustments, we’re happy to discuss how we can support you. You can contact us at hiring@doctify.com.
Account Manager (German Speaking) in London employer: Doctify
Doctify is an exceptional employer that champions inclusion and professional development, making it an ideal place for ambitious individuals looking to thrive in the healthcare sector. With a focus on high-volume sales, employees benefit from a flexible remote working environment, generous annual leave of 28 days, and competitive compensation, all while contributing to the meaningful mission of revolutionising healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager (German Speaking) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Doctify. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Doctify before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager (German Speaking) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Doctify:Your cover letter is your chance to shine! Tell us why you want to work at Doctify specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Doctify!
How to prepare for a job interview at Doctify
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
