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- Tasks: Build relationships with healthcare consultants and advocate for client needs.
- Company: Join a global HealthTech leader transforming patient care.
- Benefits: Enjoy flexible working, competitive pay, and 28+ days of leave.
- Why this job: Make a real impact in healthcare while growing your career.
- Qualifications: No experience needed, just a passion for customer success and healthcare.
- Other info: Dynamic team culture with ongoing training and career development opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Doctify is a global HealthTech leader building the largest global network of validated healthcare providers and experts. Our mission is to help millions of patients around the world find the right doctor or clinic when they need care. Backed by $30m in funding and operating across 5 countries, we have already supported over 100 million patients and we are just getting started.
As we continue to grow, we are looking for a Customer Success Associate to join our team. You will be offering a premium experience for our clients by thoroughly understanding their business goals and ensuring that Doctify meets them. This role sits within an exciting and energetic team. You will be learning more about the product (front and back-end) and platforms we use internally, e.g. using industry-leading CRM and customer tools such as Salesforce. You will be provided with training in order to be successful at your job - just arrive with an appetite to learn and a passion for healthcare!
You’ll Be Responsible For:
- Building relationships within our portfolio of healthcare consultants in the UK
- Conducting client meetings over the phone and virtually
- Acting as a trusted advisor advocating client needs across our client base and internally
- Conveying best practice examples that drive engagement and ROI
- Developing strong relationships with our internal teams to support your accounts
About You:
- You will have a keen interest in the customer success space; no professional experience is required for this role
- You love tackling difficult challenges with a positive attitude and always strive to find the best solution
- You have a commercial-focused mindset
- You thrive working in a fast-paced environment and have an open mind when it comes to the changing environment a scale-up can sometimes bring
- You possess natural communication skills and you are not afraid of phone and virtual engagement
What We Offer:
- 28 days annual leave (25 + 3 between Christmas and New Year), earning up to 30 days leave with tenure
- 2 weeks of remote work annually (within 3-hour time zone of HQ)
- Hybrid working model
- Enhanced Parental Leave
- 2 weeks Peternity Leave to welcome your newest furry family member
- Medicash health cash plan
- Competitive benchmarked compensation
- 3-month immersive onboarding experience
- Ongoing learning through expert-led sessions, leadership insights, and soft-skill development
- Clear internal mobility pathways to accelerate your career
The Uniquely Doctify Experience:
- Daily team huddles to connect, share wins, and spark ideas
- Regional Lunch Clubs & team socials powered by our Fun Police
- Quarterly Doctifier nominated Impact Awards
- Employee referral bonus: 700 (or local equivalent) per hire
Our Commitment to DEIB:
Diversity, equity, inclusion, and belonging aren’t just values. They’re at the core of what makes us Uniquely Doctify. These principles shape how we work, how we build our teams, how we design our policies, and how we bring our mission to life. As a global team, we know that diverse perspectives drive innovation and lead to better outcomes for patients, providers, and each other. We’re committed to creating a fair, inclusive environment where everyone is heard, respected, and empowered to thrive. We want to ensure that everyone has an equitable and comfortable experience throughout our hiring process. If you require any adjustments, we’re happy to discuss how we can support you.
Customer Success Associate employer: Doctify
Contact Detail:
Doctify Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Associate
✨Tip Number 1
Network like a pro! Reach out to current employees at Doctify on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Success Associate role.
✨Tip Number 2
Prepare for your interviews by understanding Doctify's mission and values. Show us that you’re not just looking for a job, but that you genuinely care about helping patients find the right healthcare providers.
✨Tip Number 3
Practice your communication skills! Since this role involves client meetings over the phone and virtually, make sure you can convey your thoughts clearly and confidently. Role-play with a friend if you need to!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the Doctify team.
We think you need these skills to ace Customer Success Associate
Some tips for your application 🫡
Show Your Passion for Healthcare: When writing your application, let us know why you're excited about the healthcare industry. Share any personal experiences or interests that connect you to our mission at Doctify. We love seeing genuine enthusiasm!
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Associate role. Highlight relevant skills and experiences that align with what we’re looking for. A little effort goes a long way in making your application stand out!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when candidates can communicate effectively, as this is key in the role you’re applying for!
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures it reaches us quickly and securely. Plus, it’s super easy to do! Don’t miss out on the chance to join our amazing team at Doctify.
How to prepare for a job interview at Doctify
✨Know the Company Inside Out
Before your interview, take some time to research Doctify. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Communication Skills
As a Customer Success Associate, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few examples of how you've successfully communicated in past experiences, even if they're from school or personal projects.
✨Demonstrate Your Problem-Solving Mindset
Be ready to discuss how you tackle challenges. Think of specific instances where you faced a problem and how you approached it. This will highlight your positive attitude and commercial-focused mindset, which are crucial for this role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what success looks like in this role. This shows that you're not just interested in the job, but also in how you can grow within the company.