At a Glance
- Tasks: Manage client accounts and ensure their satisfaction with our innovative platform.
- Company: Join Doctify, a global leader in HealthTech transforming patient care.
- Benefits: Flexible working hours, generous time off, and career growth opportunities.
- Other info: Dynamic team environment focused on learning and personal development.
- Why this job: Make a real impact by helping clients achieve their healthcare goals.
- Qualifications: Experience in account management or sales, with strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
We’re Doctify. Doctify is a global HealthTech leader building the largest global network of validated healthcare providers and experts. Our mission is to help millions of patients around the world find the right doctor or clinic when they need care. Backed by $30m+ in funding and operating across 5 countries, we’ve already supported over 100 million patients and we’re just getting started.
About The Role
We are looking for an Account Manager to join our customer success team. You will use your proven experience to take ownership of a portfolio of accounts, data tasks, speaking to our existing customers, and ensuring they’re engaged with the Doctify platform. This role sits within an exciting, energetic and hardworking team. Initially, you will be learning more about the product (front and back-end) and platforms we use internally, e.g. using industry-leading CRM and customer tools such as Salesforce. You will be provided with training in order to be successful at your job - just arrive with an appetite to learn!
You’ll Be Responsible For:
- Offering a premium experience for our clients by thoroughly understanding their business goals and ensuring that Doctify meets them.
- Building relationships with your portfolio of clients, ensuring their overall satisfaction with our software and increased revenues.
- Conducting client meetings over the phone, virtually and in person.
- Acting as a trusted advisor, advocating client needs across our client base and internally.
- Conveying the best practice examples that drive ROI and increased engagement.
- Developing strong relationships with our internal teams to support your accounts.
About You
You will have proven experience within account management, sales, or a similar field. You love tackling difficult challenges, with a positive attitude and always strive to find the best solution for the client. You have a commercial-focused mindset, whilst keeping the customer at the core of everything you do. You thrive working in a fast-paced environment and have an open mind when it comes to the changing environment a scale-up can sometimes bring. You possess natural communication skills, and you are not afraid of phone, virtual and in-person engagement.
What We Offer
At Doctify, we shape careers with purpose. Our benefits are designed to fuel your growth, flexibility, and wellbeing. Time Off, Flexibility.
Account Manager employer: Doctify
At Doctify, we pride ourselves on being an exceptional employer that champions growth, flexibility, and wellbeing. Our vibrant work culture fosters collaboration and innovation, with a strong commitment to diversity, equity, inclusion, and belonging. As a Product Owner, you'll benefit from competitive compensation, extensive onboarding, and clear pathways for career advancement, all while contributing to our mission of transforming healthcare globally.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching Doctify’s mission and values. Show us that you understand our goals and how you can contribute to helping millions of patients find the right care.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the Account Manager role. Highlight your successes in account management and how you’ve built strong client relationships.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind and show us that you’re genuinely interested in joining the Doctify team.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Account Manager role. Highlight your experience in account management and any relevant skills that align with what we’re looking for at Doctify. A personalised CV shows us you’re genuinely interested!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for our team. Share specific examples of how you've tackled challenges in the past and how you can bring value to our clients.
Showcase Your Communication Skills:Since this role involves a lot of client interaction, make sure your written application reflects your communication skills. Keep it clear, concise, and engaging – we want to see your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Plus, it’s super easy!
How to prepare for a job interview at Doctify
✨Know Your Product Inside Out
Before the interview, make sure you understand Doctify's platform and its features. Familiarise yourself with how it helps clients achieve their goals. This will not only show your enthusiasm but also allow you to discuss how you can contribute to client success.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built relationships with clients in the past. Think about specific situations where you turned a challenging client into a satisfied one. This will demonstrate your ability to engage and retain clients effectively.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, simulating client interactions. Practice how you would handle various scenarios, such as addressing client concerns or upselling services. This will help you showcase your communication skills and problem-solving abilities.
✨Emphasise Your Adaptability
Doctify operates in a fast-paced environment, so be prepared to discuss how you've adapted to change in previous roles. Share examples that highlight your flexibility and willingness to learn, which are crucial for thriving in a scale-up like Doctify.
