At a Glance
- Tasks: Onboard new clinicians and drive their early success with our platform.
- Company: Join Doctify, a global leader in healthcare innovation.
- Benefits: Enjoy 28 days leave, hybrid working, and competitive pay.
- Other info: Be part of a diverse team committed to revolutionising healthcare.
- Why this job: Make a real impact in healthcare while growing your career.
- Qualifications: Strong communication skills and a passion for customer success.
The predicted salary is between 29700 - 36300 £ per year.
Doctify is the global platform built by doctors for doctors, on a mission to build the largest, most trusted global network of validated healthcare providers and experts. We connect patients with the right doctors, and doctors with respected peers, to ensure better care worldwide. Through verified patient reviews and professional skill endorsements, Doctify creates unmatched credibility for providers and empowers patients to choose care with confidence. Founded in 2015 and backed by $30m+ in funding, Doctify operates across 7 countries.
We’re looking for a high energy, commercially minded Customer Success Associate to join our UK team, focused on onboarding new clinicians and driving early-stage success. This role sits at the heart of our customer journey and you’ll be responsible for ensuring every new customer understands the value of Doctify, adopts the platform quickly, and sees measurable ROI within their first 90 days.
You’ll be responsible for:
- Owning onboarding for new UK clinicians from day one through to successful activation
- Leading consultative onboarding calls (video & phone) focused on outcomes, not just product walkthroughs
- Driving early adoption and engagement, ensuring customers are actively using the platform
- Clearly demonstrating ROI within the first 3 months; reviews generated, profile visibility, patient conversion
- Tailoring your approach based on customer needs - balancing efficiency with personalisation
- Collaborating closely with Sales and Account Management to ensure a seamless customer journey
What success looks like:
- High % of customers achieving early adoption milestones
- Strong review generation within first 90 days
- Positive customer feedback and onboarding experience
- Consistent activity levels across calls and meetings
- Contribution to overall retention and customer health
About you:
- You have 6+ months of experience within a professional setting would be desirable but not required
- You’re a strong communicator, confident in running video calls and building rapport quickly
- You’re energised by fast-paced work and don’t shy away from change or a challenge
- You are commercially driven, with the ability to link product usage to tangible ROI
- You are ambitious and motivated to progress quickly within Customer Success
- You are highly organised and able to manage a high-volume pipeline
- Last but by no means least - you believe in our mission and want to be part of revolutionising the healthcare industry with us!
What We Offer:
- 28 days annual leave (25 + 3 between Christmas and New Year), earning up to 30 days leave with tenure
- 2 weeks of remote working annually (within 3-hour time zone of HQ)
- Hybrid working model
- Enhanced Parental Leave
- 2 weeks Peternity Leave to welcome your newest furry family member
- Medicash health cash plan
- Competitive, benchmarked compensation (base salary plus commission)
- 3-month immersive onboarding experience
- Ongoing learning through expert-led sessions, leadership insights, and soft-skill development
- Clear internal mobility pathways to accelerate your career
The uniquely Doctify experience:
- Daily team huddles to connect, share wins and spark ideas
- Regional Lunch Clubs & team socials powered by our Fun Police
- Quarterly Doctifier nominated Impact Awards
- Employee referral bonus: £700 (or local equivalent) per hire
Our Commitment to DEIB:
Diversity, equity, inclusion and belonging aren’t just values. They’re at the core of what makes us Uniquely Doctify. These principles shape how we work, how we build our teams, how we design our policies, and how we bring our mission to life. As a global team, we know that diverse perspectives drive innovation and lead to better outcomes for patients, providers and each other. We’re committed to creating a fair, inclusive environment where everyone is heard, respected and empowered to thrive. We want to ensure that everyone has an equitable and comfortable experience throughout our hiring process. If you require any adjustments, we’re happy to discuss how we can support you. You can contact us at hiring@doctify.com.
Customer Success Associate employer: Doctify Limited
Doctify Limited is an exceptional employer that fosters a dynamic and supportive work culture, perfect for those looking to make a significant impact in the healthcare sector. With a strong emphasis on employee growth, we offer comprehensive training and development opportunities, ensuring you thrive in your role as an Account Executive. Located in a vibrant area, our team enjoys a collaborative atmosphere that encourages innovation and success in high-volume B2B sales.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Associate
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Doctify Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Doctify Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Associate
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Doctify Limited:Your cover letter is your chance to shine! Tell us why you want to work at Doctify Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Doctify Limited!
How to prepare for a job interview at Doctify Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
