At a Glance
- Tasks: Lead technical delivery for customer implementations and resolve integration challenges.
- Company: Join DOCOsoft, a leading software provider in the insurance market.
- Benefits: Enjoy 25 days annual leave, private health, pension, and bonus scheme.
- Other info: Be part of a diverse team across multiple global locations.
- Why this job: Make a real impact by driving technical solutions in a dynamic environment.
- Qualifications: 5+ years in B2B SaaS implementations with strong API and integration knowledge.
The predicted salary is between 63000 - 77000 £ per year.
The Technical Implementation Lead is responsible for the technical delivery of Vew implementations for new customers.
This is a hands-on, customer-facing role sitting at the intersection of implementation delivery, integrations, technical consulting and stakeholder management.
You'll act as the main technical link between the customer, Project Manager and DOCOsoft technical teams, leading technical discovery, resolving implementation challenges and ensuring integrations, environments, security, data flows and technical readiness are successfully delivered from discovery through to go-live
You'll work closely with Solution Architecture, Engineering, QA, Dev Ops, Data Migration and Product, bringing in specialist expertise where required while remaining accountable for driving technical implementation questions through to resolution.
Responsibilities
- Act as the primary technical contact for the customer throughout the implementation.
- Lead technical discovery and integration workshops with the support of Solution Architect.
- Understand the customer’s systems, integration requirements, data flows and technical constraints.
- Define and document integration requirements, technical decisions, dependencies and actions.
- Coordinate technical activity across the Customer, Project Management, Engineering, QA, Dev Ops, Data Migration, Product and Solution Architecture.
- Manage customer technical questions through to resolution.
- Confirm that proposed integrations use supported Vew capabilities and standard implementation patterns.
- Identify product gaps, bespoke requests and technical risks, escalating them through the appropriate channels.
- Coordinate integration configuration, testing, defect resolution and production readiness.
- Support technical cutover, go-live and early-life support.
- Maintain reusable technical documentation, implementation standards and customer integration guidance.
- Protect Engineering capacity by involving specialists only where their expertise or a formal product decision is required.
- Key Requirements
- 5+ years of experience delivering complex B2B or Enterprise Saa S implementations.
- Strong understanding of APIs, integrations, data flows, authentication, cloud environments and troubleshooting.
- Experience leading customer-facing technical workstreams from discovery through to production deployment.
- Strong understanding of REST APIs, JSON and common enterprise integration approaches.
- Experience working with authentication and security technologies such as OAuth, SSO or similar.
- Ability to understand customer technology landscapes and identify technical dependencies and risks.
- Excellent stakeholder management and communication skills.
- Strong workshop facilitation and documentation skills.
- Experience coordinating activity across customers and multiple internal technical teams.
- Sound judgement when managing scope, risk, customer expectations and technical trade-offs.
- Ability to translate between customer requirements and technical teams without unnecessarily involving Engineering specialists.
- A practical, problem-solving mindset and the ability to remain calm when dealing with complex implementation issues.
Who we are
DOCOsoft is a leading software and services provider to Lloyd’s of London and the broader London insurance market.
Since our foundation, we have grown to become one of the leading insurance software specialists in the London Insurance Market.
We are a growing team of over 110 colleagues based in Dublin, London, Tokyo, Portugal, Spain, India and Poland.
Here’s what we have to offer
DOCOsoft aspires to be a market leader in the technology sector and we are always looking for new ways to improve how we deliver value.
We hire people who bring hard work, enthusiasm and their own ideas.
We offer
- 25 days Annual Leave
- Private pension
- Bonus scheme
- Private health
- Life assurance
Equal Opportunity Employer
DOCOsoft is committed to building an inclusive and diverse team that represents a variety of backgrounds, experiences and perspectives.
We welcome applications from all suitably qualified candidates and do not discriminate on any legally protected grounds.
If you require reasonable accommodation during any stage of the recruitment process, please let us know.
Technical Implementation Lead in London employer: DOCOsoft
At DOCOsoft, we pride ourselves on being an excellent employer, particularly for the Technical Implementation Lead role. Our vibrant work culture fosters collaboration and innovation, allowing you to thrive in a dynamic environment while working closely with diverse teams across the globe. With competitive benefits such as 25 days of annual leave, a private pension, and opportunities for professional growth, we are dedicated to supporting our employees' success and well-being in the heart of the London insurance market.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Implementation Lead in London
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at DOCOsoft or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to DOCOsoft.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like DOCOsoft.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like DOCOsoft that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Technical Implementation Lead in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at DOCOsoft.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at DOCOsoft and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at DOCOsoft
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If DOCOsoft uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
