Campaign & Community Marketing Manager at ProFinda in London

The Senior Business Analyst is responsible for overseeing a team of Business Analysts, ensuring high-quality analysis and delivery across projects and programmes. This role combines hands‐on business analysis with leadership, coaching, and strategic planning. The Senior BA acts as a key liaison between client’s key stakeholders and DOCOsoft Client Delivery and Technical project and platform teams, ensuring alignment with organisational goals and driving continuous improvement in analysis practices.

Responsibilities

• Lead, mentor, and develop a team of Business Analysts, fostering a culture of collaboration and excellence.
• Conduct performance reviews, provide feedback, and support career development.
• Engage with clients (and potential clients) to understand their operational issues and document their business requirements ensuring alignment to the functional capabilities DOCOsoft provides.
• Working at both project and programme level, ensure clarity of scope, clear business requirements and requirements traceability ensuring the solutions provided meet our clients' needs and drive the value expected.
• Define the scope of work, provide effort estimates and allocate BA resources across projects based on skills, capacity, and business priorities.
• Support the creation of Statement of Work and Request for Change documents ensuring clarity of scope of work and agreeing key milestones and deliverables.
• Establish and maintain BA standards, templates, and best practices. Ensure consistency and quality of requirements gathering, documentation, and analysis outputs.
• Build strong relationships and collaborate across all teams within DOCOsoft, with our existing customers and support early engagement with our potential new customers.
• Facilitate workshops, interviews, and meetings to elicit and validate requirements.
• Communicate complex ideas clearly to both technical and non‐technical audiences.
• Continuous improvement including driving improvements in BA tools, methodologies, and processes.
• Monitor industry trends and introduce innovative analysis techniques.
• Champion agile, lean, or hybrid delivery models as appropriate.

Key Attributes

• Approximately 7+ years of business analysis experience including 2+ years in a leadership role.
• Advanced stakeholder engagement and communication abilities.
• Strong analytical thinking and problem‐solving capabilities.
• Expertise in business process modelling, data analysis, and requirements engineering.
• Proficiency in tools such as Visio, Microsoft Office including Dev Ops and BA frameworks.
• Deep understanding of Agile, Scrum, and Waterfall methodologies.
• Thorough and methodical approach to work, with high attention to detail.
• Ability to engender trust and credibility both internally and externally.
• Ability to work in a team and collaborate with other company departments positively so that all company objectives are met.
• Willingness to travel.
• The flexibility that is always required when working with a growing organisation.

About us

DOCOsoft is a leading software and services provider to Lloyd's of London and the broader London insurance market. It was founded in 2008 and has since grown to become one of the leading insurance software specialists in the London Insurance Market. We are a growing team of approximately 95 and have teams based in Dublin, London, Portugal, Spain, Poland, India, and Tokyo.

DOCOsoft aspires to be a market leader in the technology sector, and we are always looking for new ways to approach projects or improve existing content. We look to hire people that will help us achieve this with hard work, enthusiasm and an expression of their own ideas.

We offer our people:

• The opportunity to impact our growing business - everyone’s contribution matters!
• A team environment that is focused on the creation and delivery of great products for our clients.
• Exciting challenges to grow and enhance their skills.
• A competitive pay and benefits package (pension, bonus, health, life assurance, flexible working, 25 days annual leave).

Equal Opportunity Employer

DOCOsoft is committed to building an inclusive and diverse team that represents a variety of backgrounds, experiences and perspectives. We welcome applications from all suitably qualified candidates, and do not discriminate on the grounds of race, religion, gender, marital or family status, age, disability, sexual orientation, membership of the travelling community or any other basis as protected by applicable law. Should you require reasonable accommodations during any stage of the recruitment process, please let us know.