At a Glance
- Tasks: Troubleshoot and resolve complex issues while delivering outstanding service to clients.
- Company: DOCOsoft, a leading software provider in the London insurance market.
- Benefits: 25 days annual leave, private pension, bonus scheme, and private health.
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Join a dynamic team and make a real impact in a growing tech environment.
- Qualifications: University degree and 3+ years in client-facing technical support.
The predicted salary is between 40000 - 50000 £ per year.
The Support team are critical to the successful long‑term relationship between DOCOsoft and our clients and are key members of the wider DOCOsoft team. Our Business Application Support Engineers will be responsible for troubleshooting and resolving complex issues, monitoring and measuring the success of the incident management process, all the while working with the team to deliver outstanding service to our customers.
Responsibilities
- Drive continuous service improvement to work towards achieving operational excellence.
- Continue to develop robust Incident management processes that will enable effective management of our customers from an Incident & Problem perspective.
- Take the lead in incident resolution to ensure a responsive service.
- Resolution of system messaging issues.
- Perform post‑incident reviews.
- Maintain a set of metrics and reporting to demonstrate the operational performance of the Incident & Problem Management processes.
- Educate the teams on best practice for Incident & Problem Management.
- Drive innovation and quality to improve overall operational efficiency.
- Effective communications and stakeholder management to drive overall operational excellence.
- Perform various administrative tasks and other related duties as required.
Key Requirements
- University degree plus 3+ years of relevant work experience.
- Experience working in a client‑facing technical support role.
- A logical and systematic approach to problem resolution across a broad spectrum of technologies.
- Experience with Microsoft SQL Server in a production environment, including sound knowledge of constructing SQL queries and competency with Microsoft SQL Server Management Studio.
- Practical knowledge of the Windows desktop/server environments.
- Knowledge of Internet Information Services (IIS) – application pools, website bindings, server certificates.
- Well‑developed analytical skills, quantitative, and problem‑solving skills.
- Excellent verbal and written communication skills.
- The ability to communicate technical information in a non‑technical language to users.
- Be able to pick up and interpret technical information quickly.
- Collaborative mindset with a focus on team‑working whilst managing multiple competing priorities.
- Insurance services experience considered an asset, particularly Lloyds of London market experience.
- ITIL Experience a bonus.
- Azure experience welcome.
- Emotional intelligence and flexibility are valuable in this role, due to the demanding nature of supporting production systems for high‑value clients.
Who We Are
DOCOsoft is a leading software and services provider to Lloyd’s of London and the broader London insurance market. Since our foundation, we have grown to become one of the leading insurance software specialists in the London Insurance Market. We are a growing team of over 100 colleagues based in Dublin, London, Tokyo, Portugal, Spain, India and Poland.
Here’s What We Have To Offer
DOCOsoft aspires to be a market leader in the technology sector, and we are always looking for new ways to approach projects or improve existing content. We look to hire people that will help us achieve this with hard work, enthusiasm and an expression of their own ideas. We offer our people the opportunity to impact our growing business – everyone’s contribution matters! A team environment that is focused on the creation and delivery of great products for our clients. Exciting challenges to grow and enhance their skills and a competitive pay and benefits package including:
- 25 days Annual Leave
- Private pension
- Bonus scheme
- Private health
- Life assurance
Equal Opportunity Employer
DOCOsoft is committed to building an inclusive and diverse team that represents a variety of backgrounds, experiences and perspectives. We welcome applications from all suitably qualified candidates, and do not discriminate on the grounds of race, religion, gender, marital or family status, age, disability, sexual orientation, membership of the travelling community or any other basis as protected by applicable law. Should you require reasonable accommodations during any stage of the recruitment process, please let us know.
Application Support Engineer in City of London employer: DOCOsoft
At DOCOsoft, we pride ourselves on being an innovative employer in the insurance technology sector, offering a collaborative and inclusive work culture that values creativity and commitment. With a hybrid working model and a focus on employee growth, we provide our team members with exciting challenges and opportunities to shape their careers while enjoying a competitive benefits package. Join us to be part of a trusted company that is making a significant impact in the London insurance market.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Engineer in City of London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what DOCOsoft values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges DOCOsoft might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at DOCOsoft!
✨Direct Apply to DOCOsoft
Let's not forget to apply directly through the DOCOsoft website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Application Support Engineer in City of London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at DOCOsoft.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at DOCOsoft. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at DOCOsoft
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
