Account Manager

The Account Manager is critical to the successful relationship between DOCOsoft and our clients. This role will focus on the development and retention of our client business and an ability to develop strong business relationships is crucial to the success of this role. The Account Manager will work within a supportive customer facing team and is responsible for the development and implementation of sales strategies and best practices to achieve DOCOsoft’s objectives and targets for named accounts.

Key Responsibilities

• Responsible for all areas of account management, including the development of good account knowledge, understanding clients' businesses and resolving issues in a timely manner; understanding competitor solutions and the client's current and developing needs.
• Increase streams of revenue through upselling of DOCOsoft solutions which address customers’ business needs.
• Build strong relationships with clients and market contacts in order to retain business and identify expansion opportunities.
• Develop and execute a plan to manage all account renewals, initiating communication with the client at the right time and fulfilling contractual obligations for providing account information to the client.
• Stay informed of industry trends, competition and changing technology by utilising resources available and attending appropriate networking events.

Skills And Qualifications

• Proven experience and in-depth understanding of managing accounts, many of which require complex integrated solution strategies.
• 2-3 years experience preferable in the InsurTech or Fintech space.
• Experience of London insurance market ideal.
• Strong results orientation, with the commitment and drive to achieve a new business goal in a demanding and competitive business environment.
• Exceptional negotiation and closing skills to manage opportunities to a successful conclusion.
• Ability to prioritise tasks and clients, to ensure time is maximised for revenue-retaining activities and the most important customers receive an excellent level of account management.
• Confidence and calm when interacting with senior audiences.
• High level of initiative and self-motivation.

Who we are

DOCOsoft is a leading software and services provider to Lloyd’s of London and the broader London insurance market. Since our foundation, we have grown to become one of the leading insurance software specialists in the London Insurance Market. We are a growing team of over 95 colleagues based in Dublin, London, Tokyo, Portugal, Spain, India and Poland.

Here’s what we have to offer

• The opportunity to impact our growing business - everyone’s contribution matters!
• A team environment that is focused on the creation and delivery of great products for our clients.
• Exciting challenges to grow and enhance their skills.
• A competitive pay and benefits package including; 25 days Annual Leave, Private pension, Bonus scheme, Private health, Life assurance.

Equal Opportunity Employer

DOCOsoft is committed to building an inclusive and diverse team that represents a variety of backgrounds, experiences and perspectives. We welcome applications from all suitably qualified candidates, and do not discriminate on the grounds of race, religion, gender, marital or family status, age, disability, sexual orientation, membership of the travelling community or any other basis as protected by applicable law. Should you require reasonable accommodations during any stage of the recruitment process, please let us know.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Sales and Business Development

Industries: Software Development