At a Glance
- Tasks: Manage key accounts and drive client relationships in the London insurance market.
- Company: Fast-growing enterprise software company transforming the insurance sector.
- Benefits: Competitive salary, 25 days leave, private health, pension, and bonus scheme.
- Other info: Join a collaborative environment with exciting challenges and opportunities for personal growth.
- Why this job: Make a real impact in a dynamic team and grow your career.
- Qualifications: 3-6 years in account management or customer success; SaaS experience preferred.
The predicted salary is between 36000 - 60000 £ per year.
You will be the primary commercial and relationship lead for a portfolio of mid‑to‑large London insurance clients using our enterprise SaaS platform. This is a mid‑level individual contributor role focused on account retention, renewals, and revenue growth, working closely with Sales, Product, Implementation, and Support to deliver value and deepen client partnerships. Personal relationships and regular face‑to‑face engagement across London are central to success.
Responsibilities
- Account ownership: Own a portfolio of 5 to 8 strategic accounts, maintain account plans and track health metrics.
- Retention and renewals: Drive on‑time renewals, prepare renewal proposals, and proactively mitigate churn risks.
- Revenue growth: Identify, qualify and progress upsell and cross‑sell opportunities in partnership with Sales; support commercial negotiations to close deals.
- Client engagement: Run quarterly business reviews, executive briefings and adoption workshops to demonstrate ROI and strengthen relationships.
- Cross‑functional coordination: Act as the client advocate internally to influence product priorities, implementation timelines and support SLAs.
- Operational rigour: Keep CRM updated, maintain accurate forecasts, and produce concise account health reports.
- Escalation management: Coordinate escalations and ensure timely resolution with Support and Professional Services.
Key Requirements
- Experience: 3–6 years in B2B account management, customer success or commercial roles; SaaS experience preferred.
- Commercial skills: Proven track record managing renewals and contributing to account growth.
- Relationship skills: Exceptional interpersonal and presentation skills; comfortable engaging senior stakeholders across underwriting, broking, operations and IT.
- Attributes: Highly organised, proactive, consultative, and relationship‑driven.
- Market knowledge: Familiarity with the London insurance market (insurers, Lloyd’s, brokers, MGAs) is highly desirable.
- Tools and analysis: Proficient with Hubspot, Salesforce or similar CRM, Excel/Sheets, PowerPoint and basic reporting.
Who we are
We are a fast‑growing enterprise software company transforming the London insurance market through innovative, data‑driven solutions. Our platform streamlines claims processes, enhances operational efficiency, and empowers insurers to deliver better outcomes. Since our foundation, we have grown to become the beating heart of collaborative claims processing in Lloyd’s and IUA companies. We are a growing team of over 95 colleagues based in Dublin, London, and Tokyo.
Here’s what we have to offer
DOCOsoft aspires to be a market leader in the technology sector, and we are always looking for new ways to approach projects or improve existing content. We look to hire people that will help us achieve this with hard work, enthusiasm and an expression of their own ideas. We offer our people the opportunity to impact our growing business—everyone’s contribution matters! A team environment that is focused on the creation and delivery of great products for our clients. Exciting challenges to grow and enhance their skills and a competitive pay and benefits package including:
- 25 days Annual Leave
- Private pension
- Bonus scheme
- Private health
- Life assurance
Account Manager employer: Docosoft Ltd.
At DOCOsoft, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As an Account Manager in London, you will have the opportunity to build meaningful relationships with key clients while enjoying a competitive benefits package, including 25 days of annual leave, a private pension, and a bonus scheme. We are committed to your professional growth, providing exciting challenges and the chance to make a significant impact within our fast-growing enterprise software company.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Get out there and meet people in the London insurance scene. Attend industry events, join relevant groups on LinkedIn, and don’t be shy about reaching out to potential connections. Remember, personal relationships are key in this game!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers or clients, make sure to highlight your experience with account management and SaaS platforms. Share specific examples of how you've driven renewals and growth in past roles.
✨Tip Number 3
Be proactive! If you see a job that fits your skills, don’t just wait for the application process to open up. Reach out directly through our website or connect with someone at the company to express your interest. It shows initiative and can set you apart from the crowd.
✨Tip Number 4
Prepare for those face-to-face meetings! Brush up on your presentation skills and be ready to discuss how you can add value to the team. Bring insights about the market and be prepared to talk about how you can strengthen client relationships.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Show Your Experience:Make sure to highlight your 3-6 years of experience in B2B account management or customer success. We want to see how you've driven renewals and contributed to account growth, so don’t hold back on those achievements!
Tailor Your Application:Take a moment to customise your application for the Account Manager role. Use keywords from the job description, especially around relationship management and SaaS experience, to show us you’re the perfect fit.
Be Personable:Since personal relationships are key in this role, let your personality shine through! Share examples of how you've engaged with clients and built strong partnerships in the past. We love a good story!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Docosoft Ltd.
✨Know Your Accounts Inside Out
Before the interview, make sure you thoroughly understand the portfolio of accounts you'll be managing. Research each client’s business model, their challenges, and how your potential employer's SaaS platform can add value. This will show your commitment and readiness to take ownership.
✨Showcase Your Relationship Skills
Since this role is all about building strong relationships, prepare examples that highlight your interpersonal skills. Think of times when you've successfully engaged with senior stakeholders or resolved conflicts. Be ready to discuss how you can deepen client partnerships.
✨Demonstrate Your Commercial Acumen
Be prepared to talk about your experience with renewals and upselling. Bring specific examples of how you've contributed to account growth in previous roles. This will help illustrate your understanding of the commercial side of account management.
✨Familiarise Yourself with the London Insurance Market
Having knowledge of the London insurance market is a big plus. Brush up on key players like insurers, brokers, and MGAs. Being able to speak confidently about market trends and challenges will set you apart from other candidates.
