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- Tasks: Lead strategic vision for high-value accounts and drive customer success with Docker.
- Company: Join Docker, the leading platform for app development, in a remote-first, innovative environment.
- Benefits: Enjoy flexible work, generous parental leave, training stipends, and equity options.
- Other info: Be part of a diverse team committed to innovation and growth.
- Why this job: Shape the future of tech by guiding enterprise customers through their digital transformation journey.
- Qualifications: 4+ years in a technical customer-facing role with expertise in cloud-native technologies.
The predicted salary is between 70000 - 90000 £ per year.
At Docker, we make app development easier so developers can focus on what matters. Our remote-first team spans the globe, united by a passion for innovation and great developer experiences. With over 20 million monthly users and 20 billion image pulls, Docker is the #1 tool for building, sharing, and running apps—trusted by startups and Fortune 100s alike. We are growing fast and just getting started. Come join us for a whale of a ride!
As a Senior Technical Account Manager, you will serve as a critical strategic partner and trusted advisor for our most complex and high-value customers. You will not only ensure their success with the Docker platform but also architect and drive their long-term digital transformation strategies in partnership with their leadership. You will be the expert who shapes the future of their technical success by translating their business goals into impactful, long-term technical roadmaps.
Responsibilities
- Lead the strategic vision for multiple high-value enterprise accounts, driving adoption and expansion by aligning Docker's capabilities with their long-term business objectives.
- Act as the voice of the customer for the product and engineering teams, synthesizing and prioritising feedback from multiple accounts to directly influence the Docker product roadmap.
- Conduct platform health assessments and maturity reviews, delivering best practices across Dockerfiles, images, CI/CD, registry strategy, and secure software supply chain governance.
- Guide customers on AI-assisted development workflows and operational governance, connecting Docker's AI capabilities to their broader platform strategy.
- Architect and execute complex adoption plans that address critical technical and business challenges.
- Lead and facilitate Strategic Business Reviews, presenting a comprehensive view of the customer's technical journey and demonstrating the strategic value and ROI of their partnership with Docker to senior leadership.
- Mentor and guide junior TAMs, sharing best practices and contributing to the development of the broader Technical Account Management team.
Qualifications
- 4+ years of experience in a customer-facing technical role (e.g., Senior TAM, Principal Solutions Architect, DevOps Consultant), with a demonstrated track record of managing and expanding high-value enterprise accounts.
- Deep, hands-on expertise in containerization, CI/CD, infrastructure-as-code, and the broader cloud-native ecosystem.
- Proven ability to lead and orchestrate technical strategy for multiple, complex accounts, proactively identifying and resolving systemic issues before they become critical.
- Exceptional executive presence and communication skills, with a track record of building trusted relationships with C-level and VP-level stakeholders.
- Experience mentoring or leading a team of technical professionals.
- Bonus: Experience building or contributing to a formal TAM program.
What to Expect
- First 30 Days: Complete onboarding and ramp-up training on Docker's products, tools, and engagement frameworks. Shadow experienced TAMs and Solution Engineers on customer calls to learn engagement rhythms. Meet your portfolio of customers and understand their environments, goals, and success metrics. Build relationships with internal partners including Support, Product, and Sales. Review existing customer documentation and success plans to identify initial opportunities for impact.
- First 90 Days: Take ownership of a customer portfolio and begin leading account engagements. Conduct your first technical or executive business reviews with guidance from your manager. Establish a cadence of customer check-ins, documenting key success milestones and adoption progress. Identify at least one process or content improvement that can scale customer engagement or reduce friction. Contribute to cross-functional discussions that connect customer insights with product feedback.
- One-year Outlook: Own the full lifecycle for a portfolio of strategic or enterprise customers, delivering measurable improvements in adoption and health scores. Build executive relationships and serve as the customer's voice within Docker. Contribute to building the broader TAM engagement model through shared best practices and enablement resources. Demonstrate impact through increased customer value realization, renewal success, and platform expansion. Mentor new TAMs and participate in developing scalable frameworks for onboarding and customer engagement.
Docker does not offer visa sponsorship for this role.
Perks
- Freedom & flexibility; fit your work around your life
- Designated quarterly Whaleness Days plus end of year Whaleness break
- Home office setup; we want you comfortable while you work
- 16 weeks of paid Parental leave
- Technology stipend equivalent to $100 net/month
- PTO plan that encourages you to take time to do the things you enjoy
- Training stipend for conferences, courses and classes
- Equity; we are a growing start-up and want all employees to have a share in the success of the company
- Docker Swag
- Medical benefits, retirement and holidays vary by country
- Remote-first culture, with offices in Seattle and Paris
Docker embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our company will be.
Senior Technical Account Manager (EMEA) in London employer: Docker
Contact Detail:
Docker Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Account Manager (EMEA) in London
✨Tip Number 1
Network like a pro! Reach out to current or former Docker employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Senior Technical Account Manager role. Personal connections can give you insights that no job description can.
✨Tip Number 2
Prepare for the interview by diving deep into Docker's products and services. Understand how they align with customer needs, especially in terms of digital transformation. This will help you speak confidently about how you can drive adoption and expansion for high-value accounts.
✨Tip Number 3
Showcase your expertise! During interviews, share specific examples of how you've successfully managed complex accounts or led technical strategies. Use metrics to demonstrate your impact—C-level stakeholders love numbers!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in being part of the Docker team. Let’s make this happen!
We think you need these skills to ace Senior Technical Account Manager (EMEA) in London
Some tips for your application 🫡
Show Your Passion for Innovation: When writing your application, let your enthusiasm for innovation shine through. We love candidates who are excited about making app development easier and can articulate how their experience aligns with our mission at Docker.
Tailor Your Experience: Make sure to highlight your relevant experience in customer-facing technical roles. We want to see how you've managed high-value enterprise accounts and driven technical strategies that align with business objectives—so be specific!
Communicate Clearly: Your communication skills are key! Use clear and concise language to convey your ideas. Remember, you’ll be working with C-level stakeholders, so showcasing your executive presence in your application is a must.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Docker
✨Know Docker Inside Out
Before your interview, dive deep into Docker's products and services. Understand how they simplify app development and the specific features that align with enterprise needs. This knowledge will help you articulate how you can drive adoption and expansion for high-value accounts.
✨Showcase Your Technical Expertise
Be prepared to discuss your hands-on experience with containerization, CI/CD, and cloud-native ecosystems. Bring examples of how you've successfully managed complex technical strategies in previous roles, as this will demonstrate your capability to lead and architect solutions for Docker's customers.
✨Communicate Like a Pro
Since you'll be interacting with C-level stakeholders, practice articulating your thoughts clearly and confidently. Use specific examples from your past experiences to illustrate your points, especially when discussing how you've built trusted relationships and influenced product roadmaps.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer challenges. Think of scenarios where you've identified systemic issues and resolved them proactively. This will show your strategic thinking and readiness to guide customers through their digital transformation journeys.