At a Glance
- Tasks: Design and deliver advanced technical sessions to enhance customer experience with Docker products.
- Company: Join a globally distributed, remote-first team at Docker, a leader in developer tooling.
- Benefits: Enjoy flexible remote work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to lead workshops and influence product development.
- Why this job: Make a real impact by scaling product adoption and shaping the future of software development.
- Qualifications: 5+ years in Solutions Engineering or Technical roles with a passion for teaching and systematizing expertise.
The predicted salary is between 63000 - 77000 £ per year.
Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout. We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default.
The Customer Experience Engineer – Technical (CXE-T) is a post-sales technical subject matter expert responsible for scaling deep product adoption through 1:many technical enablement, structured Proof of Concepts (PoCs), and high-impact technical assets. Unlike traditional program or lifecycle roles, this position is focused on technical depth and applied architecture guidance. The CXE-T designs and delivers scalable technical sessions, builds reusable PoC frameworks, produces advanced technical recordings and blogs, and serves as an escalation point for non-support Solutions Engineering–type questions across customer cohorts. This role amplifies impact across large customer populations through structured enablement systems, while occasionally leading targeted 1:1 workshops for high-impact customers or strategic technical initiatives.
Responsibilities
- 1:Many Technical Enablement
- Design and deliver advanced technical sessions (webinars, live builds, architecture deep dives, workshops) for platform, DevOps, security, and engineering audiences.
- Create structured enablement series aligned to customer maturity stages (e.g., secure SDLC, supply chain hardening, container governance).
- Develop repeatable technical learning paths that drive adoption beyond initial onboarding.
- Structured PoCs & Applied Architecture
- Design scalable PoC frameworks that customers can adopt independently or via cohort-based execution.
- Define technical success criteria and evaluation benchmarks for common adoption scenarios (e.g., policy enforcement, image integrity, SBOM visibility, secure pipelines).
- Translate Docker capabilities into practical architectural patterns customers can implement.
- On exception, lead 1:1 customer workshops or guided PoCs for complex or high-value technical initiatives.
- Technical Content & Thought Leadership
- Produce deep technical assets: Recorded walkthroughs, Architecture reference guides, Advanced implementation blogs, Reusable demo environments.
- Build assets that directly support customer journey stages and remove common technical blockers.
- Act as a field-informed voice into Product and Engineering, surfacing real-world technical friction.
- Technical Advisory & SE/SA Overflow Support
- Serve as a subject matter expert for non-support technical questions that exceed standard documentation.
- Provide architectural guidance across: Secure build pipelines, Software supply chain integrity, Container security and governance, AI/ML workload governance (where applicable), AI agent architecture patterns: isolated execution environments, MCP policy enforcement, model artifact provenance.
- Partner with Sales Engineers and Post-Sales teams to ensure technical continuity without owning deal cycles.
What We’re Looking For
You are a deeply technical practitioner who enjoys teaching, systematizing expertise, and scaling architectural excellence across customer populations. You prefer building reusable technical systems over repetitive 1:1 firefighting, but can step into consultative workshops when required.
Qualifications
Required
5+ years in Solutions Engineering, Technical
Remote Customer Experience Engineer, CXE-T (EMEA) in Coventry employer: Docker
Docker is an exceptional employer that champions a remote-first culture, allowing you to balance work and life while contributing to innovative app development. With a strong emphasis on employee growth through mentorship, training stipends, and a commitment to diversity, Docker fosters an inclusive environment where your contributions directly impact millions of users worldwide. Enjoy unique perks like quarterly Whaleness Days, a technology stipend, and equity in a rapidly growing start-up, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Experience Engineer, CXE-T (EMEA) in Coventry
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Docker. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Docker before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote Customer Experience Engineer, CXE-T (EMEA) in Coventry
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Docker:Your cover letter is your chance to shine! Tell us why you want to work at Docker specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Docker!
How to prepare for a job interview at Docker
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
