This Remote Customer Experience Engineer role involves developing a technical content backlog aligned to customer journey stages.
As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default.
Your data & AI focus
Design scalable PoC frameworks that customers can adopt independently or via cohort-based execution and develop repeatable technical learning paths that drive adoption beyond initial onboarding.
- Deliver a structured enablement series aligned to a customer maturity theme (e.g., secure pipelines, governance implementation)
- Review existing CXE, SE, and Post-Sales materials to identify
- Build assets that directly support customer journey stages and remove common technical blockers
- Serve as a subject matter expert for non-support technical questions that exceed standard documentation
- The Customer Experience Engineer – Technical (CXE-T) is a post-sales technical subject matter expert responsible for scaling deep product adoption through 1:many technical enablement, structured Proof of Concepts (PoCs), and high-impact technical assets
What you'll bring
- You prefer building reusable technical systems over repetitive 1:1 firefighting, but can step into consultative workshops when required
- You’ll need experience designing reusable lab environments, demo frameworks, or reference architectures for engineering audiences
- Design and deliver at least one advanced 1:many technical session (live or recorded)
- 5+ years in Solutions Engineering, Technical Account Management, DevOps, Platform Engineering, or similar technical roles
- Define 2–3 high-impact technical themes where scalable enablement can reduce friction
- Familiarity with Docker SBX and MCP Gateway as enterprise controls for agentic AI workloads
- Primary Goal: Build product mastery, understand recurring customer friction patterns, and identify high-leverage enablement opportunities
- Docker does not offer visa sponsorship for this role.
Working details
- Salary: EU: €70,700K – €101K + equity
- Technology stipend equivalent to 0 USD net/month
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Remote Customer Experience Engineer in Barry employer: Docker
Docker is an exceptional employer that champions innovation and collaboration in a remote-first environment, allowing you to tackle complex challenges while working alongside talented peers. With a strong emphasis on employee growth, mentorship opportunities, and engagement with open-source communities, you'll find a supportive culture that values your contributions and fosters professional development. Join us to be part of a forward-thinking team dedicated to shaping the future of secure runtime environments for AI agents.
