At a Glance
- Tasks: Guide customers through onboarding and enhance their experience with Docker products.
- Company: Join Docker, a leading brand in developer tooling with a remote-first culture.
- Benefits: Enjoy competitive salary, flexible work hours, generous PTO, and learning opportunities.
- Other info: Work remotely while building relationships and making a real impact.
- Why this job: Be part of a dynamic team shaping the future of software development.
- Qualifications: 4+ years in customer-facing roles with SaaS platforms and strong problem-solving skills.
The predicted salary is between 71400 - 102000 £ per year.
About Docker
Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls.
From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout.
We are a globally distributed, remote-first team building the tools that define how software gets built and delivered.
As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default.
Customer Success Team
The Docker Customer Success team supports customers using the largest and most popular container registry service in the world today, Docker Hub.
Millions of users - community developers, open source projects and Independent Software Vendors - push and pull Docker container images billions of times through Docker Hub.
We are seeking a highly skilled, experienced and motivated individual to join Docker to execute our customer onboarding initiatives!
This key role focuses on guiding customers just getting started with Docker, providing a smooth and seamless onboarding process.
You will play a pivotal role in enhancing customer experiences, ensuring timely provisioning, effective onboarding of Docker products, and maintaining high levels of customer satisfaction during internal transitions from team to team!
Responsibilities
- Customer Onboarding and Provisioning: Partner with Customer Success, Sales, Operations, and Support teams to establish and refine operations related to onboarding our customers
- Guide customers through the initial customer journey points and deliver customer centric solutions to improve overall customer experience
- Iterate and improve on strategies and automations that streamline current workflows and tooling
- Contribute to team knowledge base when finding solutions to common situations
- Carry out day-to-day strategies for new customer onboarding, targeting rapid execution with minimal friction
- Ensure smooth transitions between CS, Sales, Onboarding, and Support Teams and foundational success for ongoing customer relationships
- Provide personalized customer onboarding with efficient, automated workflows.
- Exercise clear communication and collaboration strategies to ensure smooth customer transitions and scalability.
- Customer Experience and
- Relationship
Management: Build and maintain strong relationships with customers throughout their onboarding and migration journey before transitioning to Customer Success Management
- Champion a customer-first approach that balances personalized support with scalable processes.
- Success
Metrics: Maintain target metrics related to provisioning, new customer onboarding efficiency, customer satisfaction, revenue impact, process optimization, scalability, team performance, and strategic alignment.
Qualifications
- Minimum 4+ years of professional, full-time, post-grad experience working with external customers; Internal sales, support and success teams in a similar customer onboarding/implementation engineering role
- Must have direct customer-facing, professional client/customer onboarding experience
- Demonstrated, deep understanding & experience working with Saa S platforms and cloud-based technologies
- Strong cross functional collaboration and customer relationship management
- Excellent problem-solving, and communication skills
- Proven track record of adapting, evolving, and continuously learning about cutting edge technologies
- Your traits and characteristics
- You are a natural leader
- You are excited to work in a start-up environment; you get in the weeds as part of the team
- You are smart, innovative, and fun. You bring a sense of humor and humility to work every day!
- You maintain a customer-centric mindset
- You love finding solutions to challenging problems
- You are not afraid of conflict and difficult conversations and value transparent communication
- What to expect
- First 30 days: You’ll complete onboarding activities in the first 2 weeks You will meet the Customer Engineering, Sales, Operations, Enablement and Support teams We’ll dive into the Docker Virtues and the team mission You’ll begin understanding the Docker technology and Support tools used in your role
- First 90 days: You’ll feel comfortable with the environment You’ll meet more people across the company You’re engaging with customers and plotting out their individualized onboarding path
- First year: You’ve established strong relationships with all team members and cross functional teams You’re comfortable executing and improving day to day processes You have autonomy over your day-to-day planning of customer onboarding
Docker does not offer visa sponsorship for this role.
Compensation & Equity
Perks & Benefits
- Remote-first by design – Work from your home, with offices in Seattle and Paris for connection and collaboration.
- Flexibility that fits your life – We trust you to manage your schedule while delivering great work.
- Time to recharge – Generous PTO, designated quarterly Whaleness Days, and a designated end-of-year Whaleness break.
- Home office support – Set up your workspace for comfort and success.
- Technology stipend – Equivalent to US$100 net per month to help support your work.
- Learning & development – Annual stipend for conferences, courses, certifications, and continued learning.
- Parental leave – 16 weeks of paid parental leave after six months of employment.
- Equity for all full-time employees – Share in Docker's long-term success as we continue to grow.
- Comprehensive benefits – Medical, retirement, and paid holidays vary by country.
- Docker swag – Because representing the whale never gets old.
Docker is proud to be an equal opportunity employer.
We are committed to building a team that reflects a broad range of backgrounds, experiences, and perspectives.
We believe diverse teams build better products, make better decisions, and better serve our global community.
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Senior Implementation Engineer (EMEA) employer: Docker, Inc.
Docker, Inc. is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to lead technical engagements with top customers in the EMEA region. With a strong focus on professional growth, employees benefit from opportunities to travel internationally and engage directly with clients, all while working remotely in a dynamic environment that values creativity and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Implementation Engineer (EMEA)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Docker, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Docker, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Implementation Engineer (EMEA)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Docker, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Docker, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Docker, Inc.!
How to prepare for a job interview at Docker, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
