Amazon Marketplace Manager in London

We offer Hybrid Working (featuring all the essentials - fancy drinks fridge, striped walls and furry friends in abundance) alongside remote working from home, depending on business requirements. Don’t know Dock & Bay? You’re missing out, because we’re great (and humble). Here’s a quick intro: Our founders, Andy (Head Poncho) and Ben (Towel Wizard of Oz), started Dock & Bay back in 2015, after sharing the same struggle of standard towels being too bulky for their backpacks while travelling. Fast forward 8 years and Dock & Bay have become a certified B Corp, with over 100 products in 8 categories, selling in the UK, Australia, the US, Canada and Europe. Our mission is to make the world brighter, and we need your help (if you fit the job description, obviously). We are on the list of UK’s Best Places to work in the Retail, Best Places to work for Development, Best Places to work for Women AND officially a Sunday Times Best Places to work so you KNOW we’re going to look after you.

THE ROLE IN A NUTSHELL

We’re looking for a commercially savvy Amazon Marketplace Manager to take full ownership of our Amazon strategy and performance across all markets (UK, US, AU, CA and EU). Reporting into the Senior eCommerce Manager, you’ll be the driving force behind our Amazon listings, ad campaigns, and marketplace growth, with a laser focus on hitting sales targets whilst delivering ROI. From optimising copy and creative to running strategic ad campaigns and tracking performance, you’ll become a vital member of our commercial team. This is a highly strategic and hands-on role, ideal for someone who’s already owned Amazon marketplace performance across multiple territories, knows the platform inside-out, and is ready to take Dock & Bay’s Amazon channel to new heights.

KEY RESPONSIBILITIES

• Own and manage Amazon marketplace performance across all key markets (UK, US, CA, AU, EU), delivering against revenue and ROAS targets.
• Optimise all product listings, ensuring titles, A+ content, keywords and imagery are effective, on-brand, and conversion-focused.
• Build localised strategies tailored to each market, including translated content, region-specific messaging and ad targeting.
• Develop and implement pricing and promotional strategies that drive sales while protecting profitability.
• Lead Amazon advertising activity across all categories using Perpetua, including campaign planning, optimisation and performance tracking.
• Collaborate with the creative team to deliver impactful display ad content that supports campaign goals.
• Define product launch plans for Amazon, deciding which products to launch in which markets and how to fulfil (e.g. FBA vs FBM).
• Monitor competitor activity and potential dupes, escalating IP concerns and supporting brand protection.
• Report on key metrics (revenue, spend, ROAS, ACOS, etc.) and share regular insights and recommendations with the wider team.
• Work closely with the DTC and trade teams to align on business trends, using Amazon to complement broader commercial performance.
• Actively contribute to weekly trade meetings and be a key voice in shaping Amazon growth opportunities.

Desired experience:

• 3–5 years of experience managing Amazon marketplace accounts across multiple countries.
• Strong experience using Helium 10 and Perpetua to deliver performance improvements.
• Proven ability to build marketplace strategies, hit commercial targets and manage advertising spend.
• Strong copywriting skills and understanding of Amazon content best practices.
• Experience working cross-functionally with inventory, operations, creative and DTC teams.
• Commercially minded with the ability to make strategic decisions and act fast.
• Experience working with lifestyle or consumer product brands preferred.

The perks

Firstly, you’ll be joining a glorious team of towel traders, with a shared mission to make the world brighter through colour and saving the planet. Secondly, we have a fully stocked drinks fridge and more salt & vinegar snacks than you can shake a stick at. Thirdly, you’ll be involved in intense discussions, like whether a burger is a sandwich or not (it definitely isn’t). Fourthly, you’ll genuinely feel right at home here, working hard, having fun and actually making a difference. Plus, you’ll get other cool things like the Cycle to Work scheme, tech scheme, a wellbeing membership, private health insurance, regular team socials as well as some glorious Dock & Bay products to show off to all of your friends. We’re a certified Great Place to Work and London Living Wage employer, too. Because we know how to look after people.

Diversity Commitment

Dock & Bay is an equal opportunity employer and we are committed to creating a diverse & inclusive environment free from any kind of discrimination. We strive to provide all employees with a safe space to thrive, where they can share ideas & opinions regardless of their backgrounds or perspectives. Although we are not perfect, we continue to learn and our commitment to Diversity and Inclusion is a priority. Ultimately, our goal is to be diverse and inclusive at every level of our workforce. We are a welcoming team and encourage you to be yourself so that we can work together to make an impact.