At a Glance
- Tasks: Transform enterprise learning with AI and build long-term technical strategies.
- Company: Join Docebo, a leading AI-powered learning platform revolutionising workplace training.
- Benefits: Enjoy competitive pay, health benefits, flexible work, and generous time off.
- Other info: Collaborative hybrid work environment with excellent growth opportunities.
- Why this job: Be a key player in reshaping how people learn and work smarter.
- Qualifications: 5+ years in SaaS troubleshooting and strong technical skills required.
The predicted salary is between 63000 - 77000 £ per year.
Artificial Intelligence. Actual Impact. At Docebo, we’re using AI to change how people learn at work—and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses. We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo.
The Adventure Ahead: As a Technical Account Manager, you’re the trusted technical engine behind our enterprise customers' greatest learning transformations! You will embed yourself as an essential strategic partner, bridging high-level customer business goals with Docebo’s cutting-edge platform capabilities. In this role, you won't just solve problems—you'll architect long-term technical strategies, pilot innovative solutions, and ensure our customers unlock maximum value to become partners for life.
The Day-to-Day:
- Architect the Future: Translate customer business and eLearning goals into long-term, scalable technical strategies using Docebo’s robust feature set.
- Own the Technical Relationship: Take full technical and product ownership of your assigned enterprise accounts while collaborating closely with Account Teams on commercial growth.
- Serve as the Trusted Advisor: Guide executive and technical stakeholders through platform innovations, API integrations, and AI-assisted workflows to maximize operational efficiency.
- Proactively Protect Platform Health: Monitor technical performance metrics—like API usage and login trends—to catch and mitigate potential risks long before they hit platform stability.
- Lead Executive Technical Reviews: Deliver high-impact performance presentations on SLAs directly to customer leadership and champion customer feedback internally to Docebo teams.
- Drive Systemic Platform Improvements: Partner with Premium Advisors and internal resources to analyze support case patterns, run proof-of-concept pilot projects, and streamline overall platform health.
Your Superpowers:
- Enterprise SaaS Expertise: Bring 5+ years of SaaS technical troubleshooting and 2+ years of enterprise/large account management experience.
- Integration & Auth Mastery: Hold a solid foundation in back-end practices, RESTful APIs, OAuth 2.0, SAML, and front-end essentials like JavaScript, CSS, and HTML.
- Data & Middleware Savvy: Possess hands‑on skills in at least two key areas: iPaaS tools (e.g., Workato, Zapier), SQL queries, or data warehousing/BI tools (e.g., Snowflake, Tableau, Power BI).
- Executive Translator: Master the art of taking complex, highly technical concepts and translating them into simple, high-value business conversations for executive decision-makers.
- Global Flexibility & Travel: Ready to support EMEA regional time zones and comfortable traveling internationally up to 25% of the time.
- Project Management Mindset: Bring proactive ownership, analytical decision‑making, and experience forecasting product release impacts or advising on AI/automation integrations.
Bonus Points:
- Cloud Certified: Possess an active AWS Product Certification.
- Domain Experience: Background in the e-Learning, Learning Management (LMS), or Human Capital Management (HCM) industries.
- Scalability Specialist: Direct experience consulting on platform performance, high availability, uptime, and enterprise scalability.
Our Hybrid Work Philosophy: Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest of the week, it’s a balance designed to help everyone do their best work and keep growing.
Our Total Rewards Philosophy: Our Total Rewards Philosophy centers around three core areas to reward and care for our People: Rewarding Impact, Fostering Holistic Wellbeing, Empowering Our Talent Culture.
Our Promise to You: Financial Wellness, Your Well-Being, Covered, Rest, Relax, Repeat, Family First, Connections That Count.
About Docebo: At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide. We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a top SaaS e-learning solution, and are growing exponentially in the process. We're a global company, with offices across North America, EMEA, APAC, and beyond. Our team is guided by five core values—Grow Together Win Together, Build with Our Customer, Clear is Kind, Own Outcomes, Progress Over Perfection—that shape everything we do. If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world. Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce.
Technical Account Manager employer: Docebo
Docebo is an exceptional employer that fosters a collaborative and innovative work culture in the heart of London. With a strong focus on employee growth, we offer continuous learning opportunities and the chance to work with cutting-edge technologies in cloud security. Our hybrid work model ensures flexibility while you contribute to meaningful projects that enhance our AWS infrastructure and security posture.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Docebo or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Docebo.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Docebo.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Docebo that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Docebo.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Docebo and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Docebo
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Docebo uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
