International Key Account Manager

Artificial Intelligence. Actual Impact. At Docebo, we’re using AI to change how people learn at work—and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses.

We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall—they guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive.

So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops.

Important Note: Following Docebo’s acquisition of 365Talents, this role operates within the Docebo organization but is formally employed by the 365Talents entity. Employees hired under 365Talents will transition to Docebo’s benefits programs and hybrid workplace model in 2027. Until that transition, team members will remain on 365Talents’ existing benefits plan and remote work structure. This is a remote position.

About 365Talents: 365Talents, now part of the Docebo family, is on a mission to help organizations and people continuously adapt in a rapidly changing world. Trusted by leading global enterprises like Societe Generale, EY, and TotalEnergies, 365Talents leverages a powerful AI-driven skills intelligence platform to make career growth, internal mobility, and workforce planning seamless and intuitive. By connecting employees to personalized opportunities—jobs, projects, and learning—through advanced machine learning and deep integrations with HR and digital workplace tools, we’re helping companies become truly skills-based organizations. Join us at an exciting moment in our journey as we work to empower 10 million employees worldwide over the next five years.

Reporting directly to our co-founder and sales director, Mathieu, your role will be to develop strong relationships and generate growth with around ten of our client accounts within your scope of action (North America & EMEA) alongside our 4 AE's.

You will be responsible for:

• Establishing a sales and loyalty strategy for each key account customer
• Meeting and getting to know each key contact within our key account customers
• Understanding and analyzing each customer’s needs and responding with a tailored solution
• Building customer loyalty and ensuring customer satisfaction
• Identifying opportunities and levers for developing the solution within the account (up-sell & cross-sell)
• Conducting sales negotiations and anticipating each contract renewal
• Contributing to the animation of our customer community through partnerships and events

As a true leader, you will ensure effective coordination between the Customer Success, Sales & the marketing teams.

🔎 KPIs:

• Grow each customer account
• Increase the Net New ARR of the portfolio in line with your target plan
• Secure all contract renewals as part of multi-year commitments

Preferred experience:

• You have already worked in a KAM position in the HRIS ecosystem for 4-5 years for huge groups and on a BtoB market
• Your unfailing optimism and taste for challenge will be your best allies
• You are responsive and organized, and you are not afraid of interacting with customers
• You are fluent/native in French and English

Recruitment process:

• 1 video interview with Audrey, our HR Manager
• 1 fit interview with Mathieu, one of your co-founders and the sales director
• 1 practical test
• 1 referral call & 1 reverse referral call: you can be connected to whoever you choose to have another feedback (for example one of the CSM members)