Customer Success Manager, Italian Speaking

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. At Docebo, we're using AI to change how people learn at work. We're an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. Our mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower.

About the Opportunity:

The Adventure Ahead

As our Customer Success Manager, you are the ultimate champion for our users, transforming standard business relationships into "raving fan" partnerships. You will use a blend of curiosity, empathy, and innovative thinking to help global brands achieve their learning goals and see massive value from our platform. This is your chance to be a consultative visionary, navigating the intersection of technology and human potential to ensure our customers don’t just succeed—they thrive.

The Day-to-Day

• Lead the Charge: Own the entire customer retention strategy by proactively reducing churn, driving deep product adoption, and skyrocketing satisfaction scores.
• Architect Success: Act as a trusted advisor, educating and inspiring customers with industry best practices and creative solutions to their most complex business problems.
• Master the Platform: Become a certified pro at our technology, effortlessly demonstrating new features and configuring the product to meet high-level presentation needs.
• Engineer Outcomes: Partner with customers to define, track, and crush their success KPIs throughout every single phase of their journey with Docebo.
• Mitigate the Risk: Use your keen eye for detail to identify potential roadblocks early, implementing swift strategies to ensure a smooth, risk-free customer experience.
• Cultivate Champions: Turn satisfied users into vocal brand advocates who are excited to participate in marketing initiatives and share their success stories.
• Collaborate for Growth: Work cross-functionally with Sales, Product, and Marketing to identify up-sell opportunities and ensure the "Docebo Heart" is felt at every touchpoint.

Your Superpowers

• SaaS Navigator: You bring a proven track record of managing a renewable book of business within the SaaS world, specifically within the e-learning or L&D industry.
• Bilingual Connector: You are professionally fluent in both Italian and English, possessing the ability to navigate complex business discussions and build deep rapport in both languages.
• Consultative Genius: You use a mix of logic, data analysis, and wisdom to make sound decisions and provide innovative solutions that exceed customer expectations.
• Tech-Savvy Specialist: You have a solid grasp of enterprise systems (SSO, CRM, ERP, HRIS) and a foundational understanding of HTML, CSS, and Javascript.
• Empathy Warrior: You possess the unique ability to balance high-level business objectives with deep human empathy, building unbreakable rapport with your stakeholders.
• Communication Powerhouse: You are an expert at delivering technical presentations and explaining complex products in an upbeat, engaging, and persuasive manner.
• Data Translator: You don’t just look at numbers; you analyse usage metrics and data to drive meaningful conversations and strategic objectives.
• Salesforce Native: You are comfortable navigating CRM tools, with a strong preference for those who already know their way around Salesforce.

Our Total Rewards Philosophy

Recognizing and rewarding the outcomes and behaviours that shape the future of learning. Our Total Rewards Philosophy centres around three core areas to reward and care for our People:

• Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success.
• Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our people's physical, mental, and financial well-being.
• Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul.

Our Promise to You

• Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.
• Your Well-Being, Covered: You'll get access to health benefits, so you can get the care you need when you need it.
• Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!
• Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments.
• Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.
• Fri-Yay: Kick off your weekends early with 4:30 PM Fridays (eligible employees only).
• Swag Central: Look fresh with your new-hire swag and enjoy access to our internal swag store to stay branded year-round.

About Docebo

At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide. We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a top SaaS e-learning solution, and are growing exponentially in the process. We're a global company, with offices across North America, EMEA, APAC, and beyond. Our team is guided by six core values—Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact—that shape everything we do. If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world. Apply today!

Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.