At a Glance
- Tasks: Support patients and clinicians, resolving queries and educating on Doccla services.
- Company: Join a pioneering healthtech company transforming patient care with innovative solutions.
- Benefits: Enjoy flexible remote work, competitive salary, and generous annual leave.
- Other info: Be part of a diverse team committed to patient safety and ethical practices.
- Why this job: Make a real difference in healthcare while growing your skills in a dynamic environment.
- Qualifications: Previous healthcare experience is a plus; strong communication skills are essential.
The predicted salary is between 16800 - 19600 £ per year.
Doccla is redefining where and how healthcare is delivered. Our Virtual Ward and Remote Monitoring Solutions enable hospitals and health systems to care for patients at home, supporting them through early discharge, acute recovery, long‑term condition management, and proactive care. We provide clinicians with medical‑grade devices, logistics, patient onboarding, EHR integration, and an end‑to‑end clinical platform built around real‑world workflows.
We work with over 60% of NHS ICBs and health systems across the UK, Ireland, France, and the DACH region, backed by £35 m in Series B funding led by Lakestar.
Why Join Us
This is your chance to join Doccla at a key stage in our growth, building the category leader in virtual care and remote patient monitoring. You’ll be part of a highly entrepreneurial, mission‑driven team that combines expertise across clinical, technical, commercial, and operational domains.
What You’ll Do as a Patient Support Agent
- Provide support and help resolve queries while educating patients and clinicians on how to use Doccla services and medical devices.
- Communicate clearly with both clinicians and patients via phone and email, adhering to standard operating procedures and policies, particularly around patient safety and information governance.
- Securely and sensitively handle confidential patient data in a highly regulated environment.
- Act as a support network for colleagues, mentoring and coaching new joiners.
- Share successes, challenges, and ideas to ensure our patients remain the focal point of our business.
What Experience You’ll Bring to the Team
- Previous healthcare experience preferred but not essential.
- Experience using a CRM/ticketing system.
- Humble, positive and committed attitude.
- Collaborative and reliable team player.
- Excellent verbal and written communication skills.
- Full‑time availability, working 5 days per week inclusive of rotational evenings, weekends, and bank holidays.
- Access to reliable WiFi capable of supporting clear video calls (the role is remote).
- Proficient in operating computer systems and related technology.
- Capable of learning new systems and software.
- Enjoy working in a fast‑paced, constantly changing environment.
How We Work
We empower everyone at Doccla to take ownership of their work and the company’s mission. We act ethically and always put patient safety and outcomes first. To thrive here, you’ll need a can‑do attitude, an action‑oriented approach, and a willingness to learn and grow through open feedback.
We’re a hybrid team with offices in London, Denmark, Germany, and Stockholm. Most of our team is London‑based and enjoys in‑person time at our WeWork HQ 1–3 days per week, plus a pet‑friendly space. Some roles are fully remote, depending on the team and responsibilities.
What You’ll Get
- Annual Leave & Holidays: 25 days annual leave + up to 8 UK bank holidays; option to buy or sell holidays.
- Remote Working: Flexible remote options; £200 remote working stipend.
- Financial Benefits: Employee stock options; 4% pension on full basic pay; 4× salary life insurance.
- Health & Wellness: Private health insurance; 4 months full pay for birthing parent; 4 weeks full pay for non‑birthing parent; sick pay.
- In‑Office Perks (London HQ): Free daily lunch; pet‑friendly office.
- Other Benefits: £500 L&D budget per person; cycle‑to‑work scheme.
- Via Smart Health: 24/7 GP appointments; mental health support; nutrition & fitness advice; second opinions & health checks.
In Return for Your Hard Work
A competitive compensation package (base + stock options), with half‑year and annual performance reviews. The chance to work on patient‑first, system‑level healthcare challenges in a leading European healthtech company. Opportunities for growth and leadership—oursing support to develop your impact.
Diversity at Doccla
We embrace diversity. To build a great product, we need a team with a wide range of perspectives, backgrounds, and experiences. We’re committed to equal‑opportunity hiring—regardless of race, religion, gender identity, sexual orientation, age, disability, or background. If you’re excited about the role, we encourage you to apply even if your experience doesn’t match every point.
Safer Recruitment
We are committed to safer recruitment practices. As Doccla is a CQC registered company, a Disclosure and Barring Service (DBS) check will be required for all roles.
Salary: £28,000 Pro Rata Per Annum.
Patient Support Agent - 6 Months FTC employer: Doccla
At Doccla, we are at the forefront of redefining healthcare delivery, offering a dynamic and mission-driven work environment that empowers our employees to take ownership of their roles. With a strong focus on innovation in Virtual Care and Remote Patient Monitoring, we provide ample opportunities for professional growth and development, supported by a competitive compensation package and a vibrant London-based office culture that includes flexible working arrangements and a range of wellness benefits. Join us to make a meaningful impact in healthcare while enjoying a collaborative and inclusive workplace that values diverse perspectives.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Support Agent - 6 Months FTC
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at Doccla for the Patient Support Agent - 6 Months FTC role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Patient Support Agent - 6 Months FTC
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with Doccla, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at Doccla, and how you can make a difference!
How to prepare for a job interview at Doccla
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at Doccla.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like Doccla appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how Doccla supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
