Patient Support Agent - 6 Months FTC

Doccla is redefining where and how healthcare is delivered. Our Virtual Ward and Remote Monitoring Solutions enable hospitals and health systems to care for patients at home, supporting them through early discharge, acute recovery, long‑term condition management, and proactive care. We provide clinicians with medical‑grade devices, logistics, patient onboarding, EHR integration, and an end‑to‑end clinical platform built around real‑world workflows.

We work with over 60% of NHS ICBs and health systems across the UK, Ireland, France, and the DACH region, backed by £35 m in Series B funding led by Lakestar.

Why Join Us

This is your chance to join Doccla at a key stage in our growth, building the category leader in virtual care and remote patient monitoring. You’ll be part of a highly entrepreneurial, mission‑driven team that combines expertise across clinical, technical, commercial, and operational domains.

What You’ll Do as a Patient Support Agent

• Provide support and help resolve queries while educating patients and clinicians on how to use Doccla services and medical devices.
• Communicate clearly with both clinicians and patients via phone and email, adhering to standard operating procedures and policies, particularly around patient safety and information governance.
• Securely and sensitively handle confidential patient data in a highly regulated environment.
• Act as a support network for colleagues, mentoring and coaching new joiners.
• Share successes, challenges, and ideas to ensure our patients remain the focal point of our business.

What Experience You’ll Bring to the Team

• Previous healthcare experience preferred but not essential.
• Experience using a CRM/ticketing system.
• Humble, positive and committed attitude.
• Collaborative and reliable team player.
• Excellent verbal and written communication skills.
• Full‑time availability, working 5 days per week inclusive of rotational evenings, weekends, and bank holidays.
• Access to reliable WiFi capable of supporting clear video calls (the role is remote).
• Proficient in operating computer systems and related technology.
• Capable of learning new systems and software.
• Enjoy working in a fast‑paced, constantly changing environment.

How We Work

We empower everyone at Doccla to take ownership of their work and the company’s mission. We act ethically and always put patient safety and outcomes first. To thrive here, you’ll need a can‑do attitude, an action‑oriented approach, and a willingness to learn and grow through open feedback.

We’re a hybrid team with offices in London, Denmark, Germany, and Stockholm. Most of our team is London‑based and enjoys in‑person time at our WeWork HQ 1–3 days per week, plus a pet‑friendly space. Some roles are fully remote, depending on the team and responsibilities.

What You’ll Get

• Annual Leave & Holidays: 25 days annual leave + up to 8 UK bank holidays; option to buy or sell holidays.
• Remote Working: Flexible remote options; £200 remote working stipend.
• Financial Benefits: Employee stock options; 4% pension on full basic pay; 4× salary life insurance.
• Health & Wellness: Private health insurance; 4 months full pay for birthing parent; 4 weeks full pay for non‑birthing parent; sick pay.
• In‑Office Perks (London HQ): Free daily lunch; pet‑friendly office.
• Other Benefits: £500 L&D budget per person; cycle‑to‑work scheme.
• Via Smart Health: 24/7 GP appointments; mental health support; nutrition & fitness advice; second opinions & health checks.

In Return for Your Hard Work

A competitive compensation package (base + stock options), with half‑year and annual performance reviews. The chance to work on patient‑first, system‑level healthcare challenges in a leading European healthtech company. Opportunities for growth and leadership—oursing support to develop your impact.

Diversity at Doccla

We embrace diversity. To build a great product, we need a team with a wide range of perspectives, backgrounds, and experiences. We’re committed to equal‑opportunity hiring—regardless of race, religion, gender identity, sexual orientation, age, disability, or background. If you’re excited about the role, we encourage you to apply even if your experience doesn’t match every point.

Safer Recruitment

We are committed to safer recruitment practices. As Doccla is a CQC registered company, a Disclosure and Barring Service (DBS) check will be required for all roles.

Salary: £28,000 Pro Rata Per Annum.