At a Glance
- Tasks: Support patients and clinicians, resolving queries and educating on Doccla services.
- Company: Join Doccla, a leading healthtech company transforming healthcare delivery.
- Benefits: Enjoy competitive salary, flexible remote work, and generous annual leave.
- Other info: Dynamic, supportive team with opportunities for personal and professional growth.
- Why this job: Make a real difference in patient care while growing your career.
- Qualifications: Previous healthcare experience preferred; strong communication skills required.
The predicted salary is between 38232 - 46728 £ per year.
A Bit About Us
We’re Doccla, and we’re redefining where and how healthcare is delivered. Our Virtual Ward and Remote Monitoring Solutions enable hospitals and health systems to care for patients at home. We support patients across the full care journey from early discharge and acute recovery to long-term condition management and proactive care. We provide everything clinicians need to deliver safe, effective Virtual Care: medical-grade devices, logistics, patient onboarding, EHR integration, and an end-to-end clinical platform built around real-world workflows. We currently work with over 60% of NHS ICBs and supporting health systems across the UK, Ireland, France, and the DACH region to reduce hospital pressure, improve outcomes, and create a more resilient model of care.
Why Join Us?
This is your chance to join Doccla at a key stage in our growth. We’re building the category leader in Virtual Care and Remote Patient Monitoring. You’ll be part of a highly entrepreneurial, mission-driven team that combines expertise across clinical, technical, commercial, and operational domains. We’re solving real problems for patients and health systems and growing fast.
What You’ll Do as a Patient Support Agent
- Provide support and help resolve queries, whilst educating patients and clinicians on how to use Doccla services and medical devices
- Clearly communicate with both clinicians and patients via phone calls and emails
- Adhere to standard operating procedures and policies, particularly relating to patient safety and information governance
- Securely and sensitively handle confidential patient data within a highly regulated environment
- Be a support network for colleagues during challenges and mentor and coach new joiners to the team
- Share successes, challenges and ideas to ensure our patients remain the focal point of our business
What Experience You’ll Bring to the Team
- Previous healthcare experience preferred but not essential
- Previous experience using a CRM/ticketing system
- Humble, positive and committed attitude
- Collaborative and reliable team player
What We’re Looking For
- Excellent verbal and written communication skills
- Full time availability, working 5 days per week inclusive of rotational evenings, weekends and bank holidays
- Access to reliable WiFi network able to support clear video calling (the role is remote)
- Proficient in operating computer systems and related technology
- Capable of learning new systems and software
- An individual who enjoys the experience of working in a fast paced and constantly changing environment
Training is provided remotely. Please note this is a Fixed Term Contract for 6 months - with the potential to extend. The salary for this role is £28,000 Pro Rata Per Annum.
How We Work
We empower everyone at Doccla to take ownership of their work and the company's mission. We act ethically and always put patient safety and outcomes first. To thrive here, you’ll need a can-do attitude and an action-oriented approach, along with a willingness to learn and grow through open feedback. We’re a hybrid team, with offices in London, Denmark, Germany. Most of our team is London-based and enjoys in-person time at our WeWork HQ 1–3 days per week, where you’ll find great lunch, barista coffee, and a pet-friendly space. Some of our teams are fully remote, depending on the team and responsibilities.
What You’ll Get
- 25 days annual leave + up to 8 UK bank holidays [this varies depending on the role]
- Option to buy or sell holidays
- Flexible remote options
- Remote working stipend
- Employee stock options
- 4% pension on full basic pay
- 4x salary life insurance
- Private health insurance
- 4 months full pay for birthing parent
- 4 weeks full pay for non-birthing parent
- Phased return back to paid work
- Sick pay
- Free daily lunch
- Pet-friendly office
- £500 L&D budget per person
- Cycle to work scheme
- 24/7 GP appointments
- Mental health support
- Nutrition & fitness advice
- Second opinions & health checks
In Return for Your Hard Work
A competitive compensation package (base + stock options), with half-year and annual performance reviews. The chance to work on patient-first, system-level healthcare challenges in one of Europe’s leading healthtech companies. Opportunities for growth and leadership; we want you to challenge the status quo, own your impact, and continue developing, with our full support.
Diversity at Doccla
We embrace diversity. To build a great product, we need a team with a wide range of perspectives, backgrounds, and experiences. We’re committed to equal opportunity hiring regardless of race, religion, gender identity, sexual orientation, age, disability, or background. If you're excited about the role, we encourage you to apply even if your experience doesn't match every point.
Safer Recruitment
We are committed to safer recruitment practices. As Doccla is a CQC registered company, a Disclosure and Barring Service (DBS) check will be required for all roles. It is an offence to apply for such work if you are barred from working with children or vulnerable adults.
Patient Support Agent - FTC in London employer: Doccla
At Doccla, we are at the forefront of redefining healthcare delivery, offering a dynamic and mission-driven work environment that empowers our employees to take ownership of their roles. With a strong focus on innovation in Virtual Care and Remote Patient Monitoring, we provide ample opportunities for professional growth and development, supported by a competitive compensation package and a vibrant London-based office culture that includes flexible working arrangements and a range of wellness benefits. Join us to make a meaningful impact in healthcare while enjoying a collaborative and inclusive workplace that values diverse perspectives.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Support Agent - FTC in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Doccla.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Doccla.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Doccla, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Patient Support Agent - FTC in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Doccla.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Doccla.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Doccla. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Doccla. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Doccla
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Doccla’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
