At a Glance
- Tasks: Support patients through their healthcare journey and ensure smooth virtual care delivery.
- Company: Doccla, a pioneering company transforming healthcare with innovative virtual solutions.
- Benefits: Gain valuable experience in healthcare, flexible working hours, and a supportive team environment.
- Other info: Join a dynamic team backed by top investors and contribute to the future of healthcare.
- Why this job: Make a real difference in patients' lives while working in a cutting-edge healthcare setting.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
A Bit About Us
We’re Doccla, and we’re redefining where and how healthcare is delivered. Our Virtual Ward and Remote Monitoring Solutions enable hospitals and health systems to care for patients at home. We support patients across the full care journey—from early discharge and acute recovery to long‑term condition management and proactive care.
We provide everything clinicians need to deliver safe, effective Virtual Care: medical‑grade devices, logistics, patient onboarding, EHR integration, and an end‑to‑end clinical platform built around real‑world workflows.
We currently work with over 60% of NHS ICBs and support health systems across the UK, Ireland, France, and the DACH region to reduce hospital pressure, improve outcomes, and create a more resilient model of care.
We’re backed by top European investors, having secured £35m in Series B funding led by Lakestar, with participation from Elaia, General Catalyst, Speedinvest, and Bertelsmann.
Patient Support Agent - 6 Months FTC in London employer: Doccla
At Doccla, we pride ourselves on being an exceptional employer that champions innovation in healthcare delivery. Our collaborative work culture fosters professional growth and development, offering employees the chance to make a meaningful impact in the lives of patients while working with cutting-edge technology. Located at the heart of the healthcare revolution, we provide a supportive environment that values every team member's contribution, ensuring a rewarding experience for all.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Support Agent - 6 Months FTC in London
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those connected to Doccla. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for the interview by understanding Doccla's mission and values. Show us how your skills align with our goal of redefining healthcare delivery—it's all about making a real impact!
✨Tip Number 3
Practice common interview questions, but also be ready for situational ones. Think about how you'd handle patient support scenarios, as we want to see your problem-solving skills in action.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank you email can leave a lasting impression and shows us you're genuinely interested in joining the Doccla team.
We think you need these skills to ace Patient Support Agent - 6 Months FTC in London
Some tips for your application 🫡
Show Your Passion for Healthcare:When writing your application, let your enthusiasm for healthcare shine through. We want to see how much you care about patient support and how you can contribute to redefining healthcare delivery.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Patient Support Agent role. Highlight relevant experience and skills that align with our mission at Doccla, so we can see why you're a perfect fit!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your qualifications and experiences.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Doccla
✨Know the Company Inside Out
Before your interview, make sure you understand Doccla's mission and values. Familiarise yourself with their Virtual Ward and Remote Monitoring Solutions, as well as their impact on patient care. This will show your genuine interest and help you connect your skills to their needs.
✨Showcase Your Communication Skills
As a Patient Support Agent, effective communication is key. Prepare examples of how you've successfully communicated with patients or clients in the past. Highlight your ability to explain complex information clearly and empathetically, which is crucial in healthcare.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to resolve issues quickly and efficiently. Be ready to discuss how you approach challenges, especially in a healthcare context. This will illustrate your capability to handle the dynamic nature of patient support.
✨Ask Insightful Questions
Prepare thoughtful questions about Doccla’s operations, team dynamics, and future goals. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values. It’s a great way to leave a lasting impression!
