Healthcare Assistant/Health Coach 6 - months FTC in London

A Bit About Us
We’re Doccla, and we’re redefining where and how healthcare is delivered. Our Virtual Ward and Remote Monitoring Solutions enable hospitals and health systems to care for patients at home. We support patients across the full care journey—from early discharge and acute recovery to long-term condition management and proactive care. We provide everything clinicians need to deliver safe, effective Virtual Care: medical-grade devices, logistics, patient onboarding, EHR integration, and an end-to-end clinical platform built around real-world workflows. We currently work with over 60% of NHS ICBs and supporting health systems across the UK, Ireland, France, and the DACH region to reduce hospital pressure, improve outcomes, and create a more resilient model of care.

Why Join Us?
This is your chance to join Doccla at a key stage in our growth. We’re building the category leader in Virtual Care and Remote Patient Monitoring. You’ll be part of a highly entrepreneurial, mission-driven team that combines expertise across clinical, technical, commercial, and operational domains. We’re solving real problems for patients and health systems—and growing fast.

What You’ll Do as a Healthcare Assistant/Health Coach
The Health Care Assistant (HCA)/Health Coach plays a critical role in supporting Virtual Care by assisting in the monitoring and care of patients remotely and also to help people develop the knowledge, skills and confidence to manage their own health and wellbeing, supporting them to stay well. The post holder will use the web-based Doccla platform to help monitor patient wellbeing, support their care needs, and assist in delivering high-quality care in collaboration with the wider clinical team.

• The purpose of the health coaching element of this role is to help people develop the knowledge, skills, and confidence to manage their own health and wellbeing and support them to stay well.
• You will deliver effective health coaching sessions using a holistic and person-centred approach that helps people focus on what matters to them.
• The aim is to empower people to take control of their own wellbeing by building their confidence, motivating them to set goals and creating personalised action plans.
• HCAs/Health coaches will use health coaching, motivational interviewing and behaviour change skills to empower people to make positive lifestyle changes and provide support to ensure they complete evidence based interventions such as vaccinations, regular exercise, stopping smoking, achieving/maintaining a healthy weight and completion of pulmonary rehabilitation.
• The role will take a holistic approach that helps increase people’s ability to access community support and self-management education and connect to Social prescribing and other support services available.
• Health Coaches will work alongside clinical colleagues in the health hub to provide a joined-up approach, maximise patient experience and reduce escalations in care.
• Assist in the monitoring of vital signs and collection of patient data through remote technology.
• Provide support to patients in their home environment, ensuring their comfort, safety, and wellbeing.
• Communicate effectively with patients, offering reassurance and advice as directed by clinical protocols.
• Support the clinical team in managing patient care pathways, ensuring timely responses to any patient needs or concerns.
• Assist in maintaining accurate and up-to-date patient records.
• Escalate patient concerns to the appropriate healthcare professionals as per established protocols.
• Participate in clinical audits and quality improvement initiatives.
• Provide general administrative support to the clinical team, including managing appointments and patient follow-ups.
• Support the integration of care pathways for remote patient monitoring to enhance patient outcomes.
• Support Patient support team as required.

You will work closely with:
Patients, Clinicians and medical staff from both Doccla and from our customers, Doccla’s Patient Support team, Registered Manager CQC, Key account managers, The commercial team.

What Experience You’ll Bring to the Team
The post holder will be a compassionate, proactive individual with excellent communication skills and a keen interest in patient care. They will be comfortable working in a flexible scale-up environment.

• Qualifications:
  NVQ Level 3 in Health and Social Care or equivalent experience (desirable), Current Care Certificate (desirable), Right to work in the UK.
• Essential:
  A minimum of 6 months of experience as a Health Care Assistant in a clinical setting, Experience in patient monitoring and basic care provision.
• Desirable:
  Experience in remote patient monitoring or virtual wards, Familiarity with digital healthcare platforms, Experience working in a start-up or rapidly changing environment.

Location:
The Healthcare Assistant/Health Coach role is home-based. However, the post holder is expected to travel to the London office at least one day per month for clinical supervision and team meetings. You will also be required to attend client visits to various NHS hospitals and community hubs.

How We Work
We empower everyone at Doccla to take ownership of their work and the company's mission. We act ethically and always put patient safety and outcomes first. To thrive here, you’ll need a can-do attitude and an action-oriented approach, along with a willingness to learn and grow through open feedback. We’re a hybrid team, with offices in London, Denmark, Germany, and Stockholm. Most of our team is London-based and enjoys in-person time at our WeWork HQ 1–3 days per week, where you’ll find great lunch, barista coffee, and a pet-friendly space. Some roles are fully remote, depending on the team and responsibilities.

What You’ll Get
Annual Leave & Holidays: 25 days annual leave + up to 8 UK bank holidays.
Remote Working: Flexible remote options, £200 remote working stipend.
Financial Benefits: Employee stock options, 4% pension on full basic pay, 4x salary life insurance.
Health & Wellness: Private health insurance, 4 months full pay for birthing parent, 4 weeks full pay for non-birthing parent, Sick pay.
In-Office Perks (London HQ): Free daily lunch, Pet-friendly office.
Other Benefits: £500 L&D budget per person, Cycle to work scheme.

Via Smart Health:
24/7 GP appointments, Mental health support, Nutrition & fitness advice, Second opinions & health checks.

In Return for Your Hard Work
A competitive compensation package (base + stock options), with half-year and annual performance reviews. The chance to work on patient-first, system-level healthcare challenges in one of Europe’s leading healthtech companies. Opportunities for growth and leadership—we want you to challenge the status quo, own your impact, and continue developing, with our full support.

Diversity at Doccla
We embrace diversity. To build a great product, we need a team with a wide range of perspectives, backgrounds, and experiences. We’re committed to equal opportunity hiring—regardless of race, religion, gender identity, sexual orientation, age, disability, or background. If you're excited about the role, we encourage you to apply even if your experience doesn't match every point.

Safer Recruitment
We are committed to safer recruitment practices. As Doccla is a CQC registered company, a Disclosure and Barring Service (DBS) check will be required for all roles. It is an offence to apply for such work if you are barred from working with children or vulnerable adults.