At a Glance
- Tasks: Lead a dynamic team to recruit patients for innovative remote healthcare solutions.
- Company: Join Doccla, a pioneering company transforming healthcare delivery.
- Benefits: Enjoy competitive salary, generous leave, and a flexible hybrid work environment.
- Other info: Be part of a mission-driven team with opportunities for personal and professional growth.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Experience in team management and a passion for improving healthcare.
The predicted salary is between 40000 - 50000 £ per year.
About Us
We’re Doccla, and we’re redefining where and how healthcare is delivered. Our Virtual Ward and Remote Monitoring Solutions enable hospitals and health systems to care for patients at home. We support patients across the full care journey from early discharge and acute recovery to long-term condition management and proactive care. We provide everything clinicians need to deliver safe, effective Virtual Care: medical-grade devices, logistics, patient onboarding, EHR integration, and an end‑to‑end clinical platform built around real‑world workflows. We currently work with over 60% of NHS ICBs and supporting health systems across the UK, Ireland, France, and the DACH region to reduce hospital pressure, improve outcomes, and create a more resilient model of care.
Why Join Us?
This is your chance to join Doccla at a key stage in our growth. We’re building the category leader in Virtual Care and Remote Patient Monitoring. You’ll be part of a highly entrepreneurial, mission‑driven team that combines expertise across clinical, technical, commercial, and operational domains. We’re solving real problems for patients and health systems and growing fast.
What You’ll Do as an Enrolment Team Leader
As the Enrolment Team Leader, you will build and lead a high‑performance department responsible for the critical first stage of the patient journey: recruitment and adoption. You will manage a team of up to 10 Enrolment Specialists (ES) whose mission is to contact eligible patients, explain the benefits of Doccla’s proactive care, and successfully convert them into active service users. This is a new role in a new department; we need a leader who can identify why patients say “no,” challenge our current scripts, and provide senior management with the ground‑level insights needed to scale our success.
What Experience You’ll Bring To The Team
- Recruitment & adoption drive: lead the team to proactively call eligible patients, explaining how the free remote monitoring service improves daily quality of life.
- Sales & conversion mindset: analyse refusal trends and coach specialists to overcome objections, transforming hesitant calls into confirmed service adoptions.
- End‑to‑end enrolment oversight: ensure the team effectively guides patients through the full onboarding flow: providing consent, logging into the platform, and submitting their first baseline questionnaire.
- Strategic optimisation: actively challenge existing workflows to recommend better ways to recruit patients and streamline the path to adoption.
- Reporting to management: provide clear, data‑driven summaries to leadership on conversion rates, barriers to enrolment, and actionable plans to improve efficiency.
- Team development & training: onboard new joiners and conduct side‑by‑side coaching to refine patient engagement, empathy, and resilience.
- Retention & churn prevention: oversee conversations with patients considering leaving the program, identifying root causes and working to support their continued engagement.
- KPI management: drive a high‑performance environment where results are tracked via a team leaderboard to meet and exceed targets.
What We’re Looking For
- Leadership experience: proven success managing teams (ideally 8‑10 people) in a target‑driven, outbound recruitment or sales environment.
- A “builder” mindset: comfortable in a new department where you must be flexible and identify ways to improve the existing status quo.
- Persuasive communication: ability to coach staff on how to build instant trust, dispel fears about technology, and handle concerns about scams or complexity.
- Analytical grit: you enjoy diving into the "why" behind the numbers to find efficiency gains and speak up with recommendations.
- Technical literacy: comfortable using Zendesk and the Doccla platform to track every interaction and ensure quality control.
How We Work
We empower everyone at Doccla to take ownership of their work and the company’s mission. We act ethically and always put patient safety and outcomes first. To thrive here, you’ll need a can‑do attitude and an action‑oriented approach, along with a willingness to learn and grow through open feedback. We’re a hybrid team, with offices in London, Denmark, Germany. Most of our team is London‑based and enjoys in‑person time at our WeWork HQ 1–3 days per week, where you’ll find great lunch, barista coffee, and a pet‑friendly space. Some of our teams are fully remote, depending on the team and responsibilities.
What You’ll Get
Annual Leave & Holidays: 25 days annual leave + up to 8 UK
Enrolment Team Leader - FTC in London employer: Doccla
At Doccla, we are at the forefront of transforming healthcare delivery, offering a dynamic and mission-driven work environment that empowers our employees to make a real impact on patient care. As an Enrolment Team Leader, you will lead a high-performance team in a supportive culture that values innovation and continuous improvement, with ample opportunities for professional growth. Enjoy the benefits of a hybrid working model from our vibrant London office, complete with excellent amenities, while contributing to a pioneering approach in Virtual Care.
StudySmarter Expert Advice🤫
We think this is how you could land Enrolment Team Leader - FTC in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Doccla.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Doccla.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Doccla, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Enrolment Team Leader - FTC in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Doccla.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Doccla.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Doccla. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Doccla. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Doccla
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Doccla’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
