At a Glance
- Tasks: Lead client relationships and ensure their needs are met while managing healthcare delivery.
- Company: Join Doccla, a pioneering healthtech company transforming patient care.
- Benefits: Enjoy flexible remote work, competitive pay, and generous annual leave.
- Other info: Dynamic hybrid work environment with excellent growth opportunities.
- Why this job: Be part of a mission-driven team making a real impact in healthcare.
- Qualifications: Strong relationship-building skills and ability to handle challenging conversations.
The predicted salary is between 36000 - 60000 £ per year.
We’re Doccla, redefining where and how healthcare is delivered. Our Virtual Ward and Remote Monitoring Solutions enable hospitals and health systems to care for patients at home, supporting early discharge, acute recovery, long‑term condition management and proactive care.
Why Join Us
This is your chance to join Doccla at a key stage in our growth. We’re building the category leader in Virtual Care and Remote Patient Monitoring, and you’ll be part of a mission‑driven team combining clinical, technical, commercial and operational expertise.
What You’ll Do as Delivery & Customer Success
- Take full ownership of the client relationship, leading meetings and ensuring their needs and expectations are consistently met.
- Manage the end‑to‑end creation and implementation of pathways, coordinating efforts internally and externally for seamless execution.
- Prepare and present reports to clients—SLA reports, red alert reports, patient feedback reports, referral reports, etc.—and create action plans to optimise performance.
- Lead initiatives to enhance client engagement and ensure optimal utilisation of capacity, driving continuous improvement.
- Act as the customer’s advocate within the organisation, ensuring feedback is escalated to the appropriate team.
- Collaborate with the commercial team to define and execute a strategic account plan for each client, aligning efforts with business objectives.
- Identify and pursue opportunities for upselling and driving business growth where possible.
What We’re Looking For
- Relationship building and maintenance: Skilled at building trust‑based relationships with clients, fostering long‑term partnerships.
- Organised and structured: Maintains an organised, structured approach to work, ensuring all tasks and projects are managed efficiently.
- Navigating challenging conversations: Confident and adept at handling difficult conversations, maintaining professionalism and finding solutions in complex situations.
- Autonomous and decisive: Operates with a high level of autonomy, making informed decisions quickly to drive progress.
- Motivational: Inspires and motivates others with a positive attitude, fostering a collaborative and productive work environment.
How We Work
We empower everyone at Doccla to take ownership of their work. We act ethically, always putting patient safety and outcomes first. To thrive here, you’ll need a can‑do attitude, an action‑oriented approach and a willingness to learn and grow through open feedback. We’re a hybrid team with offices in London, Denmark, Germany and Stockholm. Most of our team is London‑based and enjoys in‑person time at our WeWork HQ 1–3 days per week – great lunch, barista coffee and a pet‑friendly space. Some roles are fully remote, depending on the team and responsibilities.
What You’ll Get
- Annual Leave & Holidays: 25 days annual leave + up to 8 UK bank holidays. Option to buy or sell holidays.
- Remote Working: Flexible remote options, £200 remote working stipend.
- Financial Benefits: Employee stock options, 4% pension on full basic pay, 4x salary life insurance.
- Health & Wellness: Private health insurance, 4 months full pay for birthing parent, 4 weeks full pay for non‑birthing parent, sick pay.
- In‑Office Perks (London HQ): Free daily lunch, pet‑friendly office.
- Other Benefits: £500 L&D budget per person, cycle to work scheme, via Smart Health, 24/7 GP appointments, mental health support, nutrition & fitness advice, second opinions & health checks.
In Return for Your Hard Work
A competitive compensation package (base + stock options), with half‑yearly and annual performance reviews. The chance to work on patient‑first, system‑level healthcare challenges in one of Europe’s leading healthtech companies. Opportunities for growth and leadership—own your impact and continue developing with our full support.
Diversity at Doccla
We embrace diversity and are committed to an equal‑opportunity hiring process. Regardless of race, religion, gender identity, sexual orientation, age, disability or background, we encourage you to apply. If you’re excited about the role, we welcome candidates whose experience may not match every point.
Safer Recruitment
We require a Disclosure and Barring Service (DBS) check for all roles. It is an offence to apply for work if you are barred from working with children or vulnerable adults.
Delivery & Customer Success Manager employer: Doccla
At Doccla, we are at the forefront of redefining healthcare delivery, offering a dynamic and mission-driven work environment that empowers our employees to take ownership of their roles. With a strong focus on innovation in Virtual Care and Remote Patient Monitoring, we provide ample opportunities for professional growth and development, supported by a competitive compensation package and a vibrant London-based office culture that includes flexible working arrangements and a range of wellness benefits. Join us to make a meaningful impact in healthcare while enjoying a collaborative and inclusive workplace that values diverse perspectives.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery & Customer Success Manager
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Doccla.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Doccla.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Doccla, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Delivery & Customer Success Manager
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Doccla.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Doccla.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Doccla. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Doccla. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Doccla
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Doccla’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
