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For Companies At a Glance
- Tasks: Support patients and clinicians in using Doccla services and medical devices.
- Company: Doccla is revolutionising healthcare delivery with innovative virtual care solutions.
- Benefits: Enjoy flexible remote work, competitive salary, and a ÂŁ200 remote working stipend.
- Why this job: Join a mission-driven team solving real healthcare challenges while growing your skills.
- Qualifications: Fluent in English and German; previous healthcare experience preferred but not required.
- Other info: This is a fixed-term contract with opportunities for growth in a dynamic environment.
The predicted salary is between 24000 - 32000 ÂŁ per year.
A Bit About Us
We’re Doccla, and we’re redefining where and how healthcare is delivered.
Our Virtual Ward and Remote Monitoring Solutions enable hospitals and health systems to care for patients at home. We support patients across the full care journey—from early discharge and acute recovery to long-term condition management and proactive care.
We provide everything clinicians need to deliver safe, effective Virtual Care: medical-grade devices, logistics, patient onboarding, EHR integration, and an end-to-end clinical platform built around real-world workflows.
We currently work with over 60% of NHS ICBs and supporting health systems across the including UK, Ireland, France, and the DACH region to reduce hospital pressure, improve outcomes, and create a more resilient model of care.
We’re backed by top European investors, having secured £35m in Series B funding led by Lakestar, with participation from Elaia, General Catalyst, Speedinvest, and Bertelsmann.
Why Join Us?
This is your chance to join Doccla at a key stage in our growth.
We’re building the category leader in Virtual Care and Remote Patient Monitoring. You’ll be part of a highly entrepreneurial, mission-driven team that combines expertise across clinical, technical, commercial, and operational domains.
We’re solving real problems for patients and health systems—and growing fast.
️ What You’ll Do as a Patient Support Agent
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Support our patients and Clinicians for both our German and UK market
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Provide support and help resolve queries, whilst educating patients and clinicians on how to use Doccla services and medical devices
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Clearly communicate with both clinicians and patients via phone calls and emails
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Adhere to standard operating procedures and policies, particularly relating to patient safety and information governance
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Securely and sensitively handle confidential patient data within a highly regulated environment
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Be a support network for colleagues during challenges and mentor and coach new joiners to the team
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Share successes, challenges and ideas to ensure our patients remain the focal point of our business
What Experience You’ll Bring to the Team
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Previous healthcare experience preferable but not required
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Humble, positive and committed attitude
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Collaborative and reliable team player
What We’re Looking For
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Fluent and proficient in both English and German
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Excellent verbal and written communication skills
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Full time availability, working 5 days per week inclusive of rotational evenings (earliest shift starts at 8am, latest shift finishes at 9pm), weekends and bank holidays.
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Access to reliable WiFi network able to support clear video calling
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Proficient in operating computer systems and related technology
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Previous experience using a Customer Service CRM system, such as Zendesk
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Capable of learning new systems and software
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An individual who enjoys the experience of working in a fast paced and constantly changing environment
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Training is provided remotely
Salary: ÂŁ28,000 (+ ÂŁ1,000 if you speak German fluently) and please note this is up to a6 monthFixed Term Contract
How We Work
We empower everyone at Doccla to take ownership of their work and the company\’s mission. We act ethically and always put patient safety and outcomes first.
To thrive here, you’ll need a can-do attitude and an action-oriented approach, along with a willingness to learn and grow through open feedback.
We’re a hybrid team, with offices in London, Denmark, Germany, and Stockholm. Most of our team is London-based and enjoys in-person time at our WeWork HQ 1–3 days per week, where you’ll find great lunch, barista coffee, and a pet-friendly space. Some roles are fully remote, depending on the team and responsibilities.
What You’ll Get
Annual Leave & Holidays
25 days annual leave + up to 8 UK bank holidays
Option to buy or sell holidays
Remote Working
Flexible remote options
ÂŁ200 remote working stipend
Financial Benefits
Employee stock options
4% pension on full basic pay
️ 4x salary life insurance
Health & Wellness
???? Private health insurance
???? 4 months full pay for birthing parent*
4 weeks full pay for non-birthing parent*
Sick pay
In-Office Perks (London HQ)
Free daily lunch
Pet-friendly office
Other Benefits
ÂŁ500 L&D budget per person
Cycle to work scheme
Via Smart Health:
️ 24/7 GP appointments
Mental health support
Nutrition & fitness advice
Second opinions & health checks
In Return for Your Hard Work
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A competitive compensation package (base + stock options), with half-year and annual performance reviews
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The chance to work on patient-first, system-level healthcare challenges in one of Europe’s leading healthtech companies
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Opportunities for growth and leadership—we want you to challenge the status quo, own your impact, and continue developing, with our full support
Diversity at Doccla
We embrace diversity. To build a great product, we need a team with a wide range of perspectives, backgrounds, and experiences.
We’re committed to equal opportunity hiring—regardless of race, religion, gender identity, sexual orientation, age, disability, or background. If you\’re excited about the role, we encourage you to apply even if your experience doesn\’t match every point.
Safer Recruitment
We are committed to safer recruitment practices. If the role involves access to children or vulnerable adults, a Disclosure and Barring Service (DBS) check will be required.
It is an offence to apply for such work if you are barred from working with children or vulnerable adults.
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Patient Support Agent - German Speaking (Fixed Term Contract) employer: Doccla UK Limited
Contact Detail:
Doccla UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Support Agent - German Speaking (Fixed Term Contract)
✨Tip Number 1
Familiarise yourself with the healthcare landscape in both the UK and Germany. Understanding the nuances of patient care and the specific challenges faced in these markets will help you engage more effectively during interviews.
✨Tip Number 2
Brush up on your communication skills, especially in German. Since you'll be interacting with patients and clinicians, being able to convey information clearly and empathetically is crucial. Consider practicing common scenarios you might encounter in a support role.
✨Tip Number 3
Research Doccla's services and their approach to virtual care. Being knowledgeable about their offerings and how they impact patient outcomes will demonstrate your genuine interest in the company and its mission.
✨Tip Number 4
Prepare to discuss your adaptability and teamwork skills. Given the fast-paced environment at Doccla, sharing examples of how you've successfully navigated change or supported colleagues in previous roles can set you apart from other candidates.
We think you need these skills to ace Patient Support Agent - German Speaking (Fixed Term Contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in healthcare or customer service. Emphasise any skills that align with the role, such as communication in both English and German.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient support and your understanding of Doccla's mission. Mention specific examples of how you can contribute to their goals.
Highlight Language Proficiency: Clearly state your fluency in both English and German. If you have any certifications or experiences that demonstrate your language skills, be sure to include them.
Showcase Adaptability: In your application, mention your ability to thrive in fast-paced environments and your willingness to learn new systems. This is crucial for a role that involves constant change and adaptation.
How to prepare for a job interview at Doccla UK Limited
✨Show Your Communication Skills
As a Patient Support Agent, you'll need to communicate clearly with both patients and clinicians. Practice articulating your thoughts in both English and German, as this will be crucial during the interview.
✨Demonstrate Empathy and Understanding
Healthcare can be a sensitive area. Be prepared to discuss how you would handle difficult situations with patients. Show that you understand their needs and can provide support effectively.
✨Familiarise Yourself with Doccla's Services
Research Doccla’s Virtual Ward and Remote Monitoring Solutions. Understanding their services will help you answer questions confidently and show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-life scenarios. Think of examples from your past experiences where you successfully resolved issues or supported others.
