Doccla seeks a Senior UX & Service Designer to own end-to-end patient experiences across apps, voice, and communications. You will drive enrollment, onboarding, and engagement with a bias to action, shaping tone and content for patient-facing materials and collaborating with PMs and engineers to reduce handoffs.
You will run user research and usability testing with diverse patient groups, translating insights into improvements that move metrics and align with regulatory needs.
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