At a Glance
- Tasks: Engage with patients, guiding them through remote monitoring onboarding and ensuring a positive experience.
- Company: Join Doccla, a pioneering healthtech company transforming patient care with innovative solutions.
- Benefits: Enjoy competitive salary, flexible working, and a supportive environment for personal growth.
- Other info: Flexible hours, hybrid work model, and opportunities for rapid career advancement.
- Why this job: Make a real difference in patients' lives while developing your skills in a dynamic team.
- Qualifications: Empathetic communicators with strong organisational skills and a tech-savvy mindset are encouraged to apply.
The predicted salary is between 25300 - 37950 £ per year.
A Bit About Us
We’re Doccla, and we’re redefining where and how healthcare is delivered. Our Virtual Ward and Remote Monitoring Solutions enable hospitals and health systems to care for patients at home. We support patients across the full care journey from early discharge and acute recovery to long‑term condition management and proactive care. We provide everything clinicians need to deliver safe, effective Virtual Care: medical‑grade devices, logistics, patient onboarding, EHR integration, and an end‑to‑end clinical platform built around real‑world workflows. We currently work with over 60% of NHS ICBs and supporting health systems across the UK, Ireland, France, and the DACH region to reduce hospital pressure, improve outcomes, and create a more resilient model of care.
Why Join Us?
This is your chance to join Doccla at a key stage in our growth. We’re building the category leader in Virtual Care and Remote Patient Monitoring. You’ll be part of a highly entrepreneurial, mission‑driven team that combines expertise across clinical, technical, commercial, and operational domains. We’re solving real problems for patients and health systems and growing fast.
Salary: From £25,300 basic, up to £37,950 OTE (incentives based on KPI performance)
Location: Hybrid role — at least 3 days per week in the Hammersmith office
Commission: Targets and commission to reach OTE may change but are designed to be achievable (reviewed monthly)
Hours: Flexible availability, including Saturdays and weekdays between 8am–8pm
Growth: Development opportunities, with the potential to become a team lead within 12 weeks based on performance and program success
What You’ll Do as an Enrolment Specialist
- Call and engage with eligible patients and explain how this (free) remote monitoring service can help improve their health and daily quality of life, making the first interaction positive & motivating.
- Build trust and confidence by explaining the benefits of Doccla’s service, addressing concerns around technology, and dispelling fears about scams or complexity.
- Guide patients through the onboarding process, ensuring they:
- Log into the platform
- Provide consent
- Complete the initial questionnaire
- Receive their Doccla kit
- Submit their first baseline monitoring questionnaire
- Prevent churn by handling conversations with patients who are considering leaving the program, identifying the reasons, addressing concerns where appropriate, and working to support their continued engagement.
- Use Doccla tools (Zendesk/doccla platform) to log and track every interaction, ensuring consistency and strong quality control.
- Follow structured workflows, scripts and best practices provided by commercial, clinical and patient‑support teams.
- Work as part of a hybrid “Care Room” team based in the Hammersmith office, collaborating with full‑time staff, contractors and agency partners.
- Participate in ongoing training sessions to continuously refine patient engagement skills.
- Contribute to a high‑performance environment, with results displayed in a team leaderboard.
- Be flexible and assist other teams such as the patient support team where needed.
What We’re Looking For
We’re searching for empathetic communicators who can inspire trust and help patients feel calm, supported and motivated. You’ll be a great fit if you have:
- Exceptional Communication & Empathy: Fluent in English, ability to reassure hesitant or anxious patients, a warm, patient and motivating style.
- Determination & Resilience: Comfortable making high call volumes, able to persist respectfully when patients need reassurance or multiple follow‑ups.
- Organisational Strength: Strong record‑keeping and ability to follow structured workflows, comfortable using systems like Zendesk or similar tools.
- Tech‑Comfortable Mindset: Ability to guide less tech‑confident patients step‑by‑step, confidence navigating software, patient portals and call scripts.
- Team‑Oriented Approach: Willingness to collaborate with a blended team of full‑time staff and contractors, openness to feedback, coaching and continuous improvement.
- Performance Motivation: Driven by targets and KPIs, excited by a hybrid role that offers performance‑linked incentives.
How We Work
We empower everyone at Doccla to take ownership of their work and the company’s mission. We act ethically and always put patient safety and outcomes first. To thrive here, you’ll need a can‑do attitude and an action‑oriented approach, along with a willingness to learn and grow through open feedback. We’re a hybrid team, with offices in London, Denmark, Germany, and Stockholm. Most of our team is London‑based and enjoys in‑person time at our WeWork HQ 1–3 days per week, where you’ll find great lunch, barista coffee, and a pet‑friendly space. Some roles are fully remote, depending on the team and responsibilities.
What You’ll Get
- Annual Leave & Holidays: 25 days annual leave + up to 8 UK bank holidays, option to buy or sell holidays.
- Remote Working: Flexible remote options.
- Financial Benefits: Employee stock options, 4% pension on full basic pay, 4x salary life insurance.
- Health & Wellness: Private health insurance, 4 months full pay for birthing parent, 4 weeks full pay for non‑birthing parent, sick pay.
- In‑Office Perks (London HQ): Free daily lunch.
- Other Benefits: £500 L&D budget per person, cycle to work scheme, via Smart Health: 24/7 GP appointments, mental health support, nutrition & fitness advice, second opinions & health checks.
In Return for Your Hard Work
A competitive compensation package (base + stock options), with half‑year and annual performance reviews. The chance to work on patient‑first, system‑level healthcare challenges in one of Europe’s leading healthtech companies. Opportunities for growth and leadership; we want you to challenge the status quo, own your impact, and continue developing, with our full support.
Diversity at Doccla
We embrace diversity. To build a great product, we need a team with a wide range of perspectives, backgrounds, and experiences. We’re committed to equal opportunity hiring regardless of race, religion, gender identity, sexual orientation, age, disability, or background. If you're excited about the role, we encourage you to apply even if your experience doesn't match every point.
Safer Recruitment
We are committed to safer recruitment practices. As Doccla is a CQC registered company, a Disclosure and Barring Service (DBS) check will be required for all roles. It is an offence to apply for such work if you are barred from working with children or vulnerable adults.
StudySmarter Expert Advice🤫
We think this is how you could land Enrolment Specialist in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Doccla UK Limited.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Doccla UK Limited.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Doccla UK Limited, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Enrolment Specialist in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Doccla UK Limited.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Doccla UK Limited.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Doccla UK Limited. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Doccla UK Limited. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Doccla UK Limited
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Doccla UK Limited’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
