Enrolment Team Leader - FTC

A Bit About Us
We’re Doccla, and we’re redefining where and how healthcare is delivered. Our Virtual Ward and Remote Monitoring Solutions enable hospitals and health systems to care for patients at home. We support patients across the full care journey from early discharge and acute recovery to long‑term condition management and proactive care. We provide everything clinicians need to deliver safe, effective Virtual Care: medical‑grade devices, logistics, patient onboarding, EHR integration, and an end‑to‑end clinical platform built around real‑world workflows. We currently work with over 60% of NHS ICBs and supporting health systems across the UK, Ireland, France, and the DACH region to reduce hospital pressure, improve outcomes, and create a more resilient model of care. We’re backed by top European investors, having secured £35m in Series B funding led by Lakestar, with participation from Elaia, General Catalyst, Speedinvest, and Bertelsmann.

Why Join Us?
This is your chance to join Doccla at a key stage in our growth. We’re building the category leader in Virtual Care and Remote Patient Monitoring. You’ll be part of a highly entrepreneurial, mission‑driven team that combines expertise across clinical, technical, commercial, and operational domains. We’re solving real problems for patients and health systems and growing fast.

What You’ll Do as an Enrolment Team Leader
As the Enrolment Team Leader, you will build and lead a high‑performance department responsible for the critical first stage of the patient journey: recruitment and adoption. You will manage a team of up to 10 Enrolment Specialists (ES) whose mission is to contact eligible patients, explain the benefits of Doccla’s proactive care, and successfully convert them into active service users. This is a new role in a new department; we need a leader who can identify why patients say "no," challenge our current scripts, and provide senior management with the ground‑level insights needed to scale our success.

What Experience You’ll Bring to the Team

• Recruitment & Adoption Drive: Lead the team to proactively call eligible patients, explaining how the free remote monitoring service improves daily quality of life.
• Sales & Conversion Mindset: Analyse refusal trends and coach specialists to overcome objections, transforming hesitant calls into confirmed service adoptions.
• End‑to‑End Enrolment Oversight: Ensure the team effectively guides patients through the full onboarding flow: providing consent, logging into the platform, and submitting their first baseline questionnaire.
• Strategic Optimisation: Actively challenge existing workflows to recommend better ways to recruit patients and streamline the path to adoption.
• Reporting to Management: Provide clear, data‑driven summaries to leadership on conversion rates, barriers to enrolment, and actionable plans to improve efficiency.
• Team Development & Training: Onboard new joiners and conduct side‑by‑side coaching to refine patient engagement, empathy, and resilience.
• Retention & Churn Prevention: Oversee conversations with patients considering leaving the program, identifying root causes and working to support their continued engagement.
• KPI Management: Drive a high‑performance environment where results are tracked via a team leaderboard to meet and exceed targets.

What We’re Looking For

• Leadership Experience: Proven success managing teams (ideally 8–10 people) in a target‑driven, outbound recruitment or sales environment.
• A Builder Mindset: Comfortable in a new department where you must be flexible and identify ways to improve the existing status quo.
• Persuasive Communication: Ability to coach staff on how to build instant trust, dispel fears about technology, and handle concerns about scams or complexity.
• Analytical Grit: You enjoy diving into the why behind the numbers to find efficiency gains and speak up with recommendations.
• Technical Literacy: Comfortable using Zendesk and the Doccla platform to track every interaction and ensure quality control.

How We Work
We empower everyone at Doccla to take ownership of their work and the company's mission. We act ethically and always put patient safety and outcomes first. To thrive here, you’ll need a can‑do attitude and an action‑oriented approach, along with a willingness to learn and grow through open feedback. We’re a hybrid team, with offices in London, Denmark, Germany. Most of our team is London‑based and enjoys in‑person time at our WeWork HQ 1–3 days per week, where you’ll find great lunch, barista coffee, and a pet‑friendly space. Some of our teams are fully remote, depending on the team and responsibilities.

What You’ll Get

• Annual Leave & Holidays: 25 days annual leave + up to 8 UK bank holidays (this varies depending on the role).
• Option to buy or sell holidays.
• Remote Working: Flexible remote options and remote working stipend.
• Financial Benefits: Employee stock options, 4% pension on full basic pay, 4x salary life insurance.
• Health & Wellness: Private health insurance, 4 months full pay for birthing parent, 4 weeks full pay for non‑birthing parent, phased return back to paid work, sick pay.
• In‑Office Perks (London HQ): Free daily lunch, pet‑friendly office.
• Other Benefits: £500 L&D budget per person, cycle to work scheme, via Smart Health, 24/7 GP appointments, mental health support, nutrition & fitness advice, second opinions & health checks.

In Return for Your Hard Work
A competitive compensation package (base + stock options), with half‑yearly and annual performance reviews. The chance to work on patient‑first, system‑level healthcare challenges in one of Europe’s leading healthtech companies. Opportunities for growth and leadership; we want you to challenge the status quo, own your impact, and continue developing, with our full support.

Diversity at Doccla
We embrace diversity. To build a great product, we need a team with a wide range of perspectives, backgrounds, and experiences. We’re committed to equal opportunity hiring regardless of race, religion, gender identity, sexual orientation, age, disability, or background. If you're excited about the role, we encourage you to apply even if your experience doesn't match every point.

Safer Recruitment
We are committed to safer recruitment practices. As Doccla is a CQC registered company, a Disclosure and Barring Service (DBS) check will be required for all roles. It is an offence to apply for such work if you are barred from working with children or vulnerable adults.