At a Glance
- Tasks: Engage with patients, guiding them through remote monitoring onboarding and ensuring a positive experience.
- Company: Doccla is revolutionising healthcare delivery with innovative virtual care solutions.
- Benefits: Competitive salary, flexible working, health insurance, and generous annual leave.
- Other info: Dynamic hybrid work environment with opportunities for growth and leadership.
- Why this job: Join a mission-driven team making a real impact in patient care and health systems.
- Qualifications: Empathetic communicators with strong organisational skills and a tech-savvy mindset.
The predicted salary is between 25300 - 37950 £ per year.
A Bit About Us
We’re Doccla, and we’re redefining where and how healthcare is delivered. Our Virtual Ward and Remote Monitoring Solutions enable hospitals and health systems to care for patients at home. We support patients across the full care journey from early discharge and acute recovery to long-term condition management and proactive care. We provide everything clinicians need to deliver safe, effective Virtual Care: medical-grade devices, logistics, patient onboarding, EHR integration, and an end-to-end clinical platform built around real-world workflows. We currently work with over 60% of NHS ICBs and support health systems across the UK, Ireland, France, and the DACH region to reduce hospital pressure, improve outcomes, and create a more resilient model of care.
Why Join Us?
This is your chance to join Doccla at a key stage in our growth. We’re building the category leader in Virtual Care and Remote Patient Monitoring. You’ll be part of a highly entrepreneurial, mission-driven team that combines expertise across clinical, technical, commercial, and operational domains. We’re solving real problems for patients and health systems and growing fast.
Salary: From £25,300 basic, up to £37,950 OTE (incentives based on KPI performance)
Location: Hybrid role — at least 3 days per week in the Hammersmith office
Commission: Targets and commission to reach OTE may change but are designed to be achievable (reviewed monthly)
Hours: Flexible availability, including Saturdays and weekdays between 8am–8pm
Growth: Development opportunities, with the potential to become a team lead within 12 weeks based on performance and program success
What You’ll Do as an Enrolment Specialist
- Call and engage with eligible patients and explain how this (free) remote monitoring service can help improve their health and daily quality of life, making the first interaction positive & motivating.
- Build trust and confidence by explaining the benefits of Doccla’s service, addressing concerns around technology, and dispelling fears about scams or complexity.
- Guide patients through the onboarding process, ensuring they:
- Log into the platform
- Provide consent
- Complete the initial questionnaire
- Receive their Doccla kit
- Submit their first baseline monitoring questionnaire
- Prevent churn by handling conversations with patients who are considering leaving the program, identifying the reasons, addressing concerns where appropriate, and working to support their continued engagement.
- Use Doccla tools (Zendesk/doccla platform) to log and track every interaction, ensuring consistency and strong quality control.
- Follow structured workflows, scripts and best practices provided by commercial, clinical and patient-support teams.
- Work as part of a hybrid “war room” team based in the Hammersmith office, collaborating with full-time staff, contractors and agency partners.
- Participate in ongoing training sessions to continuously refine patient engagement skills.
- Contribute to a high-performance environment, with results displayed in a team leaderboard.
- Be flexible and assist other teams such as the patient support team where needed.
What We’re Looking For
- Exceptional Communication & Empathy
- Fluent in English
- Ability to reassure hesitant or anxious patients
- A warm, patient and motivating style
- Determination & Resilience
- Comfortable making high call volumes
- Able to persist respectfully when patients need reassurance or multiple follow-ups
- Organisational Strength
- Strong record-keeping and ability to follow structured workflows
- Comfortable using systems like Zendesk or similar tools
- Tech-Comfortable Mindset
- Ability to guide less tech-confident patients step-by-step
- Confidence navigating software, patient portals and call scripts
- Team-Oriented Approach
- Willingness to collaborate with a blended team of full-time staff and contractors
- Openness to feedback, coaching and continuous improvement
- Performance Motivation
- Driven by targets and KPIs
- Excited by a hybrid role that offers performance-linked incentives
How We Work
We empower everyone at Doccla to take ownership of their work and the company's mission. We act ethically and always put patient safety and outcomes first. To thrive here, you’ll need a can-do attitude and an action-oriented approach, along with a willingness to learn and grow through open feedback.
We’re a hybrid team, with offices in London, Denmark, Germany, and Stockholm. Most of our team is London-based and enjoys in-person time at our WeWork HQ 1–3 days per week, where you’ll find great lunch, barista coffee, and a pet-friendly space. Some roles are fully remote, depending on the team and responsibilities.
What You’ll Get
- 25 days annual leave + up to 8 UK bank holidays
- Flexible remote options
- Employee stock options
- 4% pension on full basic pay
- 4x salary life insurance
- Private health insurance
- 4 months full pay for birthing parent
- 4 weeks full pay for non-birthing parent
- Sick pay
- Free daily lunch
- Pet-friendly office
- £500 L&D budget per person
- Cycle to work scheme
- 24/7 GP appointments
- Mental health support
- Nutrition & fitness advice
- Second opinions & health checks
In Return for Your Hard Work
A competitive compensation package (base + stock options), with half-year and annual performance reviews. The chance to work on patient-first, system-level healthcare challenges in one of Europe’s leading healthtech companies. Opportunities for growth and leadership; we want you to challenge the status quo, own your impact, and continue developing, with our full support.
Diversity at Doccla
We embrace diversity. To build a great product, we need a team with a wide range of perspectives, backgrounds, and experiences. We’re committed to equal opportunity hiring regardless of race, religion, gender identity, sexual orientation, age, disability, or background. If you're excited about the role, we encourage you to apply even if your experience doesn’t match every point.
Safer Recruitment
We are committed to safer recruitment practices. As Doccla is a CQC registered company, a Disclosure and Barring Service (DBS) check will be required for all roles. It is an offence to apply for such work if you are barred from working with children or vulnerable adults.
Enrolment Specialist employer: Doccla UK Limited
Doccla UK Limited is an exceptional employer that prioritises employee growth and well-being, offering a flexible hybrid work environment based in Hammersmith. As an Enrolment Specialist, you will play a vital role in transforming patient experiences while benefiting from a supportive culture that encourages innovation and personal development. Join us to be part of a forward-thinking team dedicated to redefining healthcare delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Enrolment Specialist
✨Tip Number 1
Get to know Doccla inside out! Familiarise yourself with our services and values so you can speak confidently about how we support patients. This will help you connect better during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As an Enrolment Specialist, you'll need to engage with patients effectively. Role-play common scenarios with friends or family to build your confidence and refine your approach before the big day.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to gain insights about the company culture and the role. This can give you valuable tips and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining our mission to redefine healthcare delivery.
We think you need these skills to ace Enrolment Specialist
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your unique experiences make you a great fit.
Tailor Your Application:Make sure to customise your application to match the Enrolment Specialist role. Highlight your communication skills and any relevant experience that shows you can engage with patients effectively. We love seeing how you connect with our mission!
Showcase Your Empathy:Since this role is all about helping patients feel supported, share examples of how you've demonstrated empathy in past roles. Whether it’s through customer service or personal experiences, we want to know how you can reassure and motivate others.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Doccla UK Limited
✨Know the Company Inside Out
Before your interview, take some time to research Doccla thoroughly. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Empathy
As an Enrolment Specialist, empathy is key. Prepare examples from your past experiences where you've successfully communicated with patients or clients, especially those who were hesitant or anxious. Highlight how you built trust and reassured them during challenging situations.
✨Practice Your Communication Skills
Since this role involves a lot of patient interaction, practice articulating your thoughts clearly and confidently. You might want to rehearse common scenarios you could face during calls, focusing on how to explain complex information simply and reassuringly.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. This is a great opportunity to demonstrate your ability to follow structured workflows and scripts while still being personable. Approach these exercises with a positive attitude and be open to feedback.
