At a Glance
- Tasks: Be the first point of contact for customers, handling calls and resolving queries.
- Company: Join a dynamic team in Manchester with a focus on customer service.
- Benefits: Earn £12.70 per hour with predictable shifts and overtime opportunities.
- Other info: Perfect for students looking for evening and weekend work!
- Why this job: Gain valuable experience in customer service while working flexible hours.
- Qualifications: Previous contact centre experience and a confident phone manner are preferred.
The predicted salary is between 12.7 - 12.7 £ per hour.
We're recruiting 7 Out-of-Hours Contact Centre Agents for a 16-week temporary contract covering evening, weekend and overnight shifts. You'll be the first point of contact for customers outside normal working hours — handling calls, resolving queries and logging information accurately.
What we're looking for:
- Previous contact centre or customer service experience
- Confident phone manner and clear written communication
- Calm under pressure and able to work unsupervised
- Reliable attendance across weekend and evening shifts
- Experience in property management/maintenance is desirable but not essential
What's on offer:
- 16-week temporary assignment with a set, predictable rota
- Hours from 14.5 to 22.5 per week depending on the pattern you take
- Opportunity to earn overtime on bank holidays
The shifts:
- Winter PA 2: Tue, Thu, Sat - 5pm–11pm, 5pm–11pm, 4pm–11pm - 17.5 hours
- Winter PA 6: Wed, Sat, Sun - 5pm–10pm, 8am–4pm, 8am–4pm - 20 hours
- Winter PA 7: Sat, Sun - 10am–8pm, 8am–4pm - 17 hours
- Winter PA 9: Mon, Sat - 5pm–10pm, 11am–9pm - 14.5 hours
- Winter PA 10: Mon, Tue, Fri, Sun - 5pm–10pm, 5pm–10pm, 5pm–10pm, 8am–4pm - 22.5 hours
- Winter Co-Ord: Sat, Sun - 12pm–8pm, 12pm–8pm - 15 hours
To apply: send your CV and state which shift pattern(s) you'd prefer — we're filling all 7 roles, so let us know your first and second choice. Early applications are encouraged as we're interviewing on a rolling basis. Please note only suitable candidates will be contacted.
OOH Property Agent (16 week FTC) in Manchester employer: Dobson Welch
Join a dynamic and supportive team at a leading specialist finance brokerage in London, where your expertise as a Second Charge Mortgage Advisor will be valued and rewarded. With a consistent flow of warm inbound enquiries and an industry-leading commission structure, you'll have the opportunity to excel in your career while enjoying a collaborative work culture that celebrates success. Benefit from modern technology, flexible working options, and a commitment to your professional growth in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land OOH Property Agent (16 week FTC) in Manchester
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Dobson Welch.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Dobson Welch. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace OOH Property Agent (16 week FTC) in Manchester
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Dobson Welch.
How to prepare for a job interview at Dobson Welch
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Dobson Welch's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Dobson Welch offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
