We're recruiting 7 Out-of-Hours Contact Centre Agents for a 16-week temporary contract covering evening, weekend and overnight shifts. You'll be the first point of contact for customers outside normal working hours — handling calls, resolving queries and logging information accurately.
What we're looking for
- Previous contact centre or customer service experience
- Confident phone manner and clear written communication
- Calm under pressure and able to work unsupervised
- Reliable attendance across weekend and evening shifts
- Experience in property management/maintenance is desirable but not essential
What's on offer
- 16-week temporary assignment with a set, predictable rota
- Hours from 14.5 to 22.5 per week depending on the pattern you take
- Opportunity to earn overtime on bank holidays
The shifts
Shift pattern Days Times Weekly hours
Winter PA 2 Tue, Thu, Sat 5pm–11pm, 5pm–11pm, 4pm–11pm 17.5
Winter PA 6 Wed, Sat, Sun 5pm–10pm, 8am–4pm, 8am–4pm 20
Winter PA 7 Sat, Sun 10am–8pm, 8am–4pm 17
Winter PA 9 Mon, Sat 5pm–10pm, 11am–9pm 14.5
Winter PA 10 Mon, Tue, Fri, Sun 5pm–10pm, 5pm–10pm, 5pm–10pm, 8am–4pm 22.5
Winter Co-Ord Sat, Sun 12pm–8pm, 12pm–8pm 15
To apply: send your CV and state which shift pattern(s) you'd prefer — we're filling all 7 roles, so let us know your first and second choice. Early applications are encouraged as we're interviewing on a rolling basis.
Please note only suitable candidates will be contacted.
OOH Contact Centre Agent (16 week Contract) in Manchester employer: Dobson Welch
Join a dynamic and supportive team at a leading specialist finance brokerage in London, where your expertise as a Second Charge Mortgage Advisor will be valued and rewarded. With a consistent flow of warm inbound enquiries and an industry-leading commission structure, you'll have the opportunity to excel in your career while enjoying a collaborative work culture that celebrates success. Benefit from modern technology, flexible working options, and a commitment to your professional growth in a thriving environment.
