Overview
We are working with a company which provides an out-of-hours emergency service for property management companies and their residents, answering calls 24/7 and handling maintenance emergencies. The Maintenance Co-ordinator manages emergency jobs from the point they are logged through to completion, keeping every job moving and every tenant informed.
Working with the Property Manager on shift, you'll deploy the right contractor in line with each client's emergency criteria and spend limits, chase progress, and keep clear, real-time records of every action.
Responsibilities
Monitor and manage all open maintenance jobs, taking prompt first action on new ones.
Make sure no open job is left without a documented attempt to progress it.
Deploy contractors in line with each client's emergency criteria, getting it right first time.
Check client spend caps on every dispatch and escalate where costs may exceed limits.
Communicate with contractors by phone and email, including through the shared support inbox.
Keep tenants updated on arrival times and proactively contact them on longer jobs.
Record every action accurately and in real time, completing call records promptly.
Flag delays, cost concerns and escalations to the Property Manager on shift.
What we're looking for:-
Experience in maintenance co-ordination, dispatch, facilities or job scheduling.
Strong organisation; able to manage several live jobs at once.
Confident communication with contractors, tenants and colleagues.
Accurate, timely record keeping.
Sound judgement under pressure.
Desirable
Knowledge of property maintenance trades.
Experience with job management or CRM systems.
Understanding of cost control and spend limits.
Please note only suitable candidates will be contacted.
Maintenance Coordinator (Temp 16 week contract) in Manchester employer: Dobson Welch
Join a dynamic and supportive team at a leading specialist finance brokerage in London, where your expertise as a Second Charge Mortgage Advisor will be valued and rewarded. With a consistent flow of warm inbound enquiries and an industry-leading commission structure, you'll have the opportunity to excel in your career while enjoying a collaborative work culture that celebrates success. Benefit from modern technology, flexible working options, and a commitment to your professional growth in a thriving environment.
