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- Tasks: Assist customers with enquiries and resolve issues while handling administrative duties.
- Company: Join a reputable global fintech company in a dynamic environment.
- Benefits: Earn up to £32k with shift allowances, plus full training and career growth.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: 12 months experience in an inbound call centre and strong customer service skills.
- Other info: Flexible hybrid working with various shift patterns and a supportive team culture.
The predicted salary is between 28000 - 32000 £ per year.
Location: London
Type: Permanent
Salary: £28,000 Per Annum (Shift Work & Allowance Included OTE £31-£32k)
We are actively hiring for Hybrid Customer Support Advisors for our client, a reputable and growing global fintech company in London. Full training induction period for 6 / 8 weeks upon starting which is based in their Kent office.
It is essential that the suitable candidate has at least 12 months experience working in an inbound call centre environment taking calls from customers across the globe. The suitable candidate will be responsible for dealing with initial customer enquiries and assisting them to resolve any issues first hand. There will also be administrative duties involved including billing and payments.
You must have strong customer service skills working in a phone-based environment, good IT skills and be willing to work different shift patterns on a rota basis.
Working Hours:
- 8.00am – 4.00pm – Office Based either Central London or Kent
- 4.00pm to 12.00am – Home Based
- 12.00am – 8.00am – Home Based
This is a 24 / 7 shift working which will include working weekends, nights, bank holidays working 37.5 hours per week. You will receive a shift allowance which will increase your earning from £28k Basic to £31 / £32k per annum.
Please only apply if you are happy committing to the working hours above and due to high volume response only suitable candidates will be contacted.
Customer Support Advisor employer: Dobson Welch
Contact Detail:
Dobson Welch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about customer support over the phone, try role-playing with a friend or family member. Focus on being clear, friendly, and efficient in resolving issues.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in inbound call centres and customer service. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Support Advisor role. Share specific examples of how you've resolved customer issues in the past – we love a good story!
Show Off Your IT Skills: Since this role involves administrative duties, make sure to mention any relevant IT skills you have. Whether it's software you're familiar with or systems you've used, we want to know how tech-savvy you are!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Dobson Welch
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills before the interview. Think about your past experiences in an inbound call centre and be ready to share specific examples of how you've handled difficult situations or resolved customer issues.
✨Familiarise Yourself with the Company
Do a bit of research on the fintech company you're interviewing for. Understand their products, services, and values. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Prepare for Shift Work Questions
Since this role involves shift work, be prepared to discuss your availability and how you manage working different hours. Think about any previous experience with shift patterns and how you adapted to them.
✨Show Off Your IT Skills
As you'll be dealing with administrative duties, it's important to highlight your IT skills. Be ready to talk about any software or systems you've used in the past, and if possible, mention any relevant certifications or training you've completed.
