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For Companies At a Glance
- Tasks: Assist customers with inquiries and resolve issues while handling administrative duties.
- Company: Join a reputable global fintech company that values growth and innovation.
- Benefits: Enjoy hybrid work options, competitive salary, and shift allowances boosting earnings to £31-£32k.
- Why this job: Gain valuable experience in customer service within a dynamic, supportive environment.
- Qualifications: Must have 12 months of inbound call centre experience and strong IT skills.
- Other info: Flexible shift patterns include nights and weekends; commitment to hours is essential.
The predicted salary is between 28000 - 32000 £ per year.
| (CW1125) Customer Support Advisor |
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Location: London We are actively hiring for Hybrid Customer Support Advisors for our client a reputable and growing global fintech company in London. Full training induction period for 6/8 weeks upon starting which is based in their Kent office, |
Customer Support Advisor employer: Dobson Welch
Contact Detail:
Dobson Welch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Familiarise yourself with the fintech industry and the specific services offered by our client. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare for common customer service scenarios that may arise in a call centre environment. Practising how to handle difficult customers or resolve issues efficiently can give you an edge during the interview process.
✨Tip Number 3
Showcase your flexibility and willingness to work various shifts. Highlight any previous experience you have with shift work, as this will reassure us that you can adapt to the demands of the role.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information to discuss during your interview.
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in inbound call centres. Emphasise your customer service skills and any relevant IT proficiency, as these are crucial for the role.
Craft a Strong Cover Letter: In your cover letter, explain why you are interested in the Customer Support Advisor position. Mention your previous experience and how it aligns with the responsibilities outlined in the job description.
Showcase Flexibility: Since the role requires working various shifts, be sure to mention your willingness to work different hours, including nights and weekends. This shows that you are committed and adaptable.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Dobson Welch
✨Showcase Your Customer Service Skills
Since the role requires strong customer service skills, be prepared to share specific examples from your previous experience in an inbound call centre. Highlight how you resolved customer issues and maintained a positive attitude under pressure.
✨Demonstrate IT Proficiency
As good IT skills are essential for this position, be ready to discuss your familiarity with various software and tools used in customer support. If possible, mention any specific systems you've worked with that are relevant to the fintech industry.
✨Understand Shift Patterns
Make sure you are clear about the shift patterns and working hours required for the role. Show your willingness to work flexible hours, including nights and weekends, as this will demonstrate your commitment to the job.
✨Prepare for Administrative Duties
Since the role includes administrative tasks like billing and payments, be prepared to discuss your experience with these responsibilities. Mention any relevant skills or experiences that showcase your attention to detail and organisational abilities.
