Out of Hours Contact Centre Manager Salary: £17.95 per hour Hours: 32 hours per week Monday, Tuesday and Friday: 3pm–11pm Sunday: 10am–8pm We are recruiting an experienced Contact Centre Manager to lead an out-of-hours customer service operation within the property maintenance sector. This is a hands-on role for someone who thrives in a fast-paced environment and can confidently manage people, performance and service levels during busy shifts. You will lead from the floor, supporting and coaching your team in real time. The role Leading and motivating the out-of-hours team Managing live call volumes, answer rates and waiting times Monitoring individual and team performance against KPIs Providing real-time coaching, feedback and development Managing attendance and performance Completing quality monitoring and maintaining high service standards Supporting employee engagement and retention Making confident decisions during high-pressure situations Working closely with the wider management team Identifying opportunities to improve the service About you At least three years’ management experience within a contact centre Experience within property maintenance, facilities management or a reactive emergency service environment A strong record of achieving contact centre KPIs Experience improving underperformance and developing teams Confidence managing busy shifts independently Strong communication and people-management skills Experience using CRM systems, telephone software and Microsoft Office A calm, organised and decisive approach A collaborative and approachable management style This is a great opportunity for an experienced manager who enjoys being close to the operation, developing people and taking genuine ownership of performance.
OOH Contact Centre Manager employer: Dobson Welch Recruitment Specialists
Join a dynamic and innovative apparel manufacturer in London, where creativity meets collaboration. As a Senior Womenswear Designer, you'll thrive in a supportive work culture that values mentorship and professional growth, allowing you to lead a talented design team while crafting contemporary collections for major UK retailers. With a focus on employee development and a vibrant office environment, this role offers a unique opportunity to make a significant impact in the fashion industry.
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Dobson Welch Recruitment Specialists Recruitment Team
