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For Companies At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a vibrant retail environment.
- Company: Join Dobbies, a leading garden centre retailer with a rich history.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Why this job: Be part of a passionate team that celebrates success and loves gardens.
- Qualifications: Customer service experience and a positive, hardworking attitude.
- Other info: Great opportunities for personal development and career growth.
The predicted salary is between 24000 - 36000 £ per year.
Our Retail Customer Advisors play an essential role in delivering an exceptional customer experience across our stores - driving sales, promoting customer loyalty and ensuring high department standards.
Responsibilities
- Giving great customer service by helping customers with various transactions across the store.
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership.
- Offering a helping hand with customer queries through great product knowledge.
- Working with your team to maintain the cleanliness and upkeep of your store.
- You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, take to car deliveries, stock control routines, restaurant services - an ideal opportunity to gain more skills and experience.
Who we are looking for
- You have a passion for delivering a great customer experience, serving everyone with a smile.
- Experience within a customer facing role.
- You work well within a team, build relationships and have fun, whilst celebrating success.
- You show up to work on time, well presented and bring your can do and hardworking attitude along with you.
- You are eager to learn new skills and gain new experiences.
- You flourish in a busy, fast-paced environment.
- Can demonstrate our values at all times - we’re one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers.
What we offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required.
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls.
- Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice.
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform.
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes.
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers.
About us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK. Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
Retail Customer Advisor in Woodbridge employer: Dobbies
Contact Detail:
Dobbies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor in Woodbridge
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dobbies. Understand their values and what makes them tick. This way, you can show off your passion for gardens and customer service during your chat.
✨Tip Number 2
Practice your people skills! Since you'll be interacting with customers all day, think of some scenarios where you can demonstrate your ability to provide great service. Maybe role-play with a friend to get comfortable with handling different types of customer queries.
✨Tip Number 3
Dress to impress! Make sure you show up looking sharp and well-presented. First impressions matter, especially in retail. A neat appearance shows that you care about the job and the customers you'll be serving.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Customer Advisor in Woodbridge
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for customer service shine through! We want to see how much you love helping people and creating great experiences.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Mention any previous roles where you’ve delivered exceptional customer service or worked in a team – it’ll make you stand out!
Be Yourself: Don’t be afraid to let your personality come through in your writing. We’re looking for someone who can bring a smile and fit into our vibrant team, so show us who you are!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Dobbies
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've provided excellent service in the past, especially in busy environments. This will show that you understand the importance of a great customer experience.
✨Familiarise Yourself with Dobbies
Take some time to learn about Dobbies and its values. Understand their products, services, and the Dobbies Club membership benefits. This knowledge will help you demonstrate your enthusiasm for the role and how you can contribute to their mission.
✨Show Off Your Team Spirit
Since teamwork is key in this role, think of examples where you've successfully worked as part of a team. Highlight how you celebrate successes together and support each other, which aligns perfectly with Dobbies' culture of being one team.
✨Prepare for Practical Scenarios
Expect to discuss how you'd handle various customer interactions or challenges on the shop floor. Practise responses to common scenarios, like dealing with difficult customers or promoting products, to showcase your problem-solving skills and product knowledge.
