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For Companies At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a vibrant retail environment.
- Company: Join Dobbies, the UK's leading garden centre retailer with a rich history since 1865.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Why this job: Be part of a passionate team that celebrates success and promotes a love for gardening.
- Qualifications: A friendly attitude, teamwork skills, and a desire to learn are essential.
- Other info: Opportunities for personal development through Dobbies Academy and a thriving workplace culture.
The predicted salary is between 24000 - 36000 £ per year.
Our Retail Customer Advisors play an essential role in delivering an exceptional customer experience across our stores – driving sales, promoting customer loyalty and ensuring high department standards.
Responsibilities
Who we are looking for
What we offer
About us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.
Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round.
Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.
We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.
We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
Retail Customer Advisor employer: Dobbies
Contact Detail:
Dobbies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor
✨Tip Number 1
Familiarise yourself with Dobbies' products and services. Knowing the ins and outs of what we offer will not only help you answer customer queries effectively but also demonstrate your enthusiasm for the role during any interactions.
✨Tip Number 2
Showcase your customer service skills in real-time. If you have the opportunity, engage with our team members or customers in-store to practice your approach to delivering excellent service, which is crucial for this role.
✨Tip Number 3
Network with current employees or join relevant online communities. This can provide insights into the company culture and expectations, helping you align your approach with what we value at Dobbies.
✨Tip Number 4
Demonstrate your teamwork abilities. Think of examples from past experiences where you've successfully collaborated with others, as this is key to thriving in our fast-paced environment.
We think you need these skills to ace Retail Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Retail Customer Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your previous experience in customer-facing roles. Provide specific examples of how you've delivered excellent customer service, resolved queries, or contributed to a positive shopping experience.
Highlight Teamwork and Adaptability: Mention instances where you've successfully worked as part of a team or adapted to fast-paced environments. This will demonstrate that you can thrive in the dynamic atmosphere of a retail store.
Express Your Passion: Convey your enthusiasm for gardening and customer service in your application. Share why you want to work at Dobbies and how you can contribute to their mission of delivering exceptional customer experiences.
How to prepare for a job interview at Dobbies
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer experiences. Share examples from your past roles where you went above and beyond to help customers, as this aligns perfectly with what the company values.
✨Demonstrate Teamwork Skills
Since the role requires working well within a team, be prepared to discuss how you've collaborated with others in previous jobs. Highlight any specific instances where teamwork led to success, as this will resonate with their emphasis on being one team.
✨Familiarise Yourself with Dobbies' Values
Research Dobbies' core values and be ready to discuss how you embody them. This could include showing up on time, maintaining a positive attitude, or demonstrating a commitment to continuous improvement, which are all crucial for this role.
✨Prepare for Fast-Paced Scenarios
Given that the environment is busy and fast-paced, think of examples where you've thrived under pressure. Be ready to explain how you manage multiple tasks while maintaining high standards of service, as this will show you're a great fit for the role.
