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For Companies At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a vibrant retail environment.
- Company: Join Dobbies, a leading garden centre retailer with a rich history since 1865.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Why this job: Be part of a passionate team that celebrates success and values personal growth.
- Qualifications: A customer-focused attitude and experience in a fast-paced, team-oriented role.
- Other info: Opportunities for skill development through Dobbies Academy and a thriving workplace culture.
The predicted salary is between 24000 - 36000 £ per year.
Our Retail Customer Advisors play an essential role in delivering an exceptional customer experience across our stores – driving sales, promoting customer loyalty and ensuring high department standards.
Responsibilities
- Giving great customer service by helping customers with various transactions across the store
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
- Offering a helping hand with customer queries through great product knowledge
- Working with your team to maintain the cleanliness and upkeep of your store
- You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, take to car deliveries, stock control routines, restaurant services – an ideal opportunity to gain more skills and experience
Who we are looking for
- You have a passion for delivering a great customer experience, serving everyone with a smile
- Experience within a customer facing role
- You work well within a team, build relationships and have fun, whilst celebrating success
- You show up to work on time, well presented and bring your can do and hardworking attitude along with you
- You are eager to learn new skills and gain new experiences
- You flourish in a busy, fast-paced environment
- Can demonstrate our values at all times – we\’re one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers
What we offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
About us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.
Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round.
Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.
We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.
We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
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Retail Customer Advisor employer: Dobbies
Contact Detail:
Dobbies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor
✨Tip Number 1
Familiarise yourself with Dobbies' products and services. Knowing the ins and outs of what we offer will not only help you answer customer queries effectively but also demonstrate your enthusiasm for the role during any interactions.
✨Tip Number 2
Showcase your customer service skills in real-time. If you have the opportunity, engage with our team members or customers in-store to practice your approach to delivering excellent service, which is crucial for this role.
✨Tip Number 3
Emphasise your teamwork abilities. During any discussions or interviews, share examples of how you've successfully collaborated with others in previous roles, as working well within a team is key to thriving at Dobbies.
✨Tip Number 4
Demonstrate your passion for gardening and customer experience. Whether through personal anecdotes or knowledge about gardening, showing that you genuinely care about the industry can set you apart from other candidates.
We think you need these skills to ace Retail Customer Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Emphasise any previous positions where you interacted with customers, drove sales, or worked as part of a team.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer experiences. Mention specific examples of how you've successfully handled customer queries or contributed to a team's success.
Showcase Your Skills: In your application, clearly outline your skills that align with the job description, such as teamwork, communication, and product knowledge. Use bullet points for clarity and impact.
Demonstrate Cultural Fit: Research Dobbies' values and culture. In your application, express how your personal values align with theirs, particularly around teamwork, customer service, and a passion for gardening.
How to prepare for a job interview at Dobbies
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer experiences. Share specific examples from your past roles where you went above and beyond to help a customer, as this aligns perfectly with what Dobbies is looking for.
✨Demonstrate Team Spirit
Since teamwork is crucial in this role, be prepared to discuss how you've successfully collaborated with others in previous jobs. Highlight any instances where you celebrated team successes or contributed to a positive work environment.
✨Know the Products
Familiarise yourself with Dobbies' product range and services before the interview. Being knowledgeable about their offerings will not only impress your interviewers but also show that you're genuinely interested in the role and the company.
✨Emphasise Your Adaptability
This position requires working in various areas of the store, so be ready to talk about your ability to adapt to different tasks and environments. Share examples of how you've thrived in fast-paced settings and learned new skills quickly.