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- Tasks: Help customers with transactions and provide excellent service while driving sales.
- Company: Dobbies is a leading garden centre retailer with a rich history since 1865.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Why this job: Join a passionate team in a vibrant environment that celebrates success and community.
- Qualifications: A customer-focused attitude and teamwork skills are essential; experience is a plus.
- Other info: Opportunities for skill development through Dobbies Academy and a thriving workplace culture.
The predicted salary is between 24000 - 36000 £ per year.
Our Retail Customer Advisors play an essential role in delivering an exceptional customer experience across our stores – driving sales, promoting customer loyalty and ensuring high department standards.
Responsibilities
Who we are looking for
What we offer
About us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.
Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round.
Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.
We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.
We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
Retail Customer Advisor employer: Dobbies
Contact Detail:
Dobbies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor
✨Tip Number 1
Familiarise yourself with Dobbies' products and services. Knowing the ins and outs of what we offer will not only help you answer customer queries effectively but also demonstrate your enthusiasm for the role during any interviews.
✨Tip Number 2
Showcase your customer service skills in real-time. If you have the opportunity, engage with customers in a retail setting before applying. This hands-on experience can provide you with valuable insights and examples to discuss during your interview.
✨Tip Number 3
Emphasise your teamwork abilities. Since you'll be working closely with others, think of specific instances where you've successfully collaborated with a team. Be ready to share these experiences to highlight your fit for our culture.
✨Tip Number 4
Prepare to discuss how you handle busy environments. Retail can be fast-paced, so think of examples from your past experiences where you've thrived under pressure. This will show us that you're ready for the challenges of the role.
We think you need these skills to ace Retail Customer Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Emphasise any previous work where you’ve driven sales or enhanced customer loyalty, as these are key aspects of the Retail Customer Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer experiences. Mention specific examples from your past roles that demonstrate your ability to work well in a team and handle customer queries effectively.
Showcase Your Product Knowledge: In your application, express your enthusiasm for gardening and related products. Highlight any personal interests or experiences that relate to the role, as this will show your potential employer that you can connect with customers on a personal level.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for a Retail Customer Advisor.
How to prepare for a job interview at Dobbies
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer experiences. Share specific examples from your past roles where you went above and beyond to help a customer, as this aligns perfectly with the values of the company.
✨Demonstrate Teamwork Skills
Since the role requires working well within a team, be prepared to discuss how you've collaborated with colleagues in previous jobs. Highlight any successful projects or situations where teamwork led to positive outcomes.
✨Be Knowledgeable About Products
Familiarise yourself with the types of products sold at Dobbies, especially plants and gardening supplies. Showing that you have a genuine interest and knowledge about their offerings can set you apart from other candidates.
✨Prepare for a Fast-Paced Environment
The job description mentions a busy environment, so be ready to discuss how you handle pressure and multitasking. Share examples of how you've thrived in similar situations, demonstrating your ability to stay organised and efficient.
