Restaurant Team Leader in Dunfermline

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Our Restaurant Team Leaders

play an essential role in delivering an exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygiene, mentoring our Restaurant Customer Advisors, and supporting the management team.

Responsibilities

1. Supporting and coaching other staff members and deputising for management in their absence.
2. Providing excellent customer service by assisting customers with various transactions.
3. Working alongside the team to ensure staff efficiency, covering all stations effectively, and maintaining high service standards.
4. Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership.
5. Ensuring compliance with restaurant operational procedures, monitoring standards, and following company guidelines.
6. Assisting with customer queries using high-quality product knowledge, including allergies and dietary requirements.
7. Maintaining the cleanliness and upkeep of the restaurant.
8. Some keyholder responsibilities may be required.

Who we are looking for

1. A passion for food and hospitality and for delivering a great customer experience, serving everyone with a smile.
2. Experience in a customer-facing role with supervisory experience.
3. Relevant food safety qualifications are an advantage but not essential.
4. Ability to work well within a team, build relationships, and enjoy celebrating success.
5. Punctuality, good presentation, and a hardworking attitude.
6. Eagerness to learn new skills and gain new experiences.
7. Ability to thrive in a busy, fast-paced environment.
8. Ability to demonstrate our values at all times – being one team, getting better every day, bringing a smile, living and breathing gardens, and making it work for our customers.

What we offer

1. Generous annual leave entitlement, with flexible holiday options.
2. Uncapped store discounts: 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls.
3. Access to Wagestream for financial wellbeing support, including early earnings access, savings, and financial advice.
4. Support from Retail Trust, including confidential support, virtual GP, free counselling, and retail rewards.
5. Access to Dobbies Academy for ongoing development through eLearning and programmes.
6. A thriving, passionate, diverse culture committed to customer satisfaction.

About us

Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores across every UK nation.

Our passion for gardens and plants is reflected through our own brand products, concession partners, and services, championing garden living year-round.

Many stores feature a restaurant or coffee shop, providing a relaxed environment for refreshments and meals.

We host events and experiences that bring communities together and support a national charity partner.

We are committed to being a great place to work, encouraging colleagues to be their best, share wins, and celebrate success—together making it work for our customers.