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- Tasks: Join us as a Restaurant Customer Advisor, delivering tasty food and exceptional service.
- Company: Dobbies is a leading garden centre retailer with a rich history since 1865.
- Benefits: Enjoy 50% off meals, flexible holidays, and access to financial wellbeing support.
- Why this job: Be part of a passionate team, gain new skills, and make a real impact on customer experiences.
- Qualifications: A passion for hospitality, teamwork, and a proactive attitude are essential.
- Other info: Opportunities for ongoing development through Dobbies Academy and a supportive team culture.
Our Restaurant Customer Advisors play an essential role in delivering and exceptional customer experience across our Restaurants – delivering tasty food, ensuring food hygience and driving sales.
Responsibilities
Who we are looking for
What we offer
About us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.
Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round.
Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.
We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.
We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
Restaurant Customer Advisor employer: Dobbies
Contact Detail:
Dobbies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Customer Advisor
✨Tip Number 1
Familiarise yourself with Dobbies' values and mission. When you understand what they stand for, you can tailor your conversations during interviews to show how your personal values align with theirs.
✨Tip Number 2
Brush up on your product knowledge, especially regarding dietary requirements and allergies. Being able to confidently discuss menu items and their benefits will impress your potential employers and demonstrate your commitment to customer service.
✨Tip Number 3
Showcase your experience in fast-paced environments. Share specific examples of how you've thrived under pressure in previous roles, as this is crucial for a Restaurant Customer Advisor position.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can help you prepare better for your interview and stand out as a candidate.
We think you need these skills to ace Restaurant Customer Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and hospitality. Emphasise any roles where you’ve worked in fast-paced environments or have had direct customer interactions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer experiences. Mention specific examples of how you've successfully handled customer queries or contributed to team success in previous roles.
Showcase Your Team Spirit: In your application, highlight your ability to work well within a team. Provide examples of how you’ve collaborated with colleagues to achieve common goals or improve customer satisfaction.
Demonstrate Your Knowledge: Familiarise yourself with Dobbies' values and services. In your application, mention how your personal values align with theirs and express your enthusiasm for promoting their products and services.
How to prepare for a job interview at Dobbies
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer experiences. Share specific examples from your past roles where you went above and beyond to assist customers, as this aligns perfectly with the expectations of a Restaurant Customer Advisor.
✨Demonstrate Product Knowledge
Familiarise yourself with common dietary requirements and allergies, as well as the benefits of any membership programs like the Dobbies Club. Being able to discuss these topics confidently will show that you're prepared and knowledgeable, which is crucial for the role.
✨Emphasise Teamwork Skills
Highlight your ability to work well within a team. Share experiences where you collaborated with colleagues to achieve a common goal or improve customer satisfaction. This will resonate well with the company's focus on teamwork and celebrating success.
✨Prepare for a Fast-Paced Environment
Be ready to discuss how you thrive in busy settings. Provide examples of how you've managed multiple tasks simultaneously while maintaining a positive attitude. This will demonstrate your suitability for the dynamic environment of a restaurant.
