At a Glance
- Tasks: Deliver exceptional customer service and assist with various transactions in our restaurants.
- Company: Join Dobbies, a historic garden centre retailer with a passion for gardens since 1865.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Other info: Opportunities for personal development through Dobbies Academy and a thriving team culture.
- Why this job: Gain valuable experience in a fun, fast-paced environment while making customers smile.
- Qualifications: Passion for customer service and teamwork; previous hospitality experience is a plus.
The predicted salary is between 24000 - 36000 £ per year.
Our Restaurant Customer Advisors play an essential role in delivering and exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygience and driving sales.
Responsibilities
- Giving great customer service by helping customers with various transactions across the store
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
- Offering a helping hand with customer queries through great product knowledge as well as allergies and dietary requirements
- Working with your team to maintain the cleanliness and upkeep of your store
- You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to car deliveries, stock control routines, restaurant service– an ideal opportunity to gain more skills and experience
Who we are looking for
- You have a passion for delivering a great customer experience, serving everyone with a smile
- Experience within a customer facing role and have a passion for working within hospitality
- You work well within a team, builds relationships and have fun, whilst celebrating success
- You show up to work on time, well presented and bring your can do and hardworking attitude along with you
- You are eager to learn new skills and gain new experiences
- You flourish in a busy, fast-paced environment
- Can demonstrate our values at all times – we’re one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers
What we offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
About us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.
Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round.
Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.
We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.
We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
#J-18808-LjbffrRestaurant Customer Advisor employer: Dobbies
Dobbies is an exceptional employer, offering a vibrant work culture that fosters collaboration and personal growth. As a Junior Buyer in our Gardening team, you'll benefit from generous annual leave, hybrid working options, and access to professional development through Dobbies Academy, all while being part of a passionate team dedicated to creating memorable customer experiences. With a strong commitment to employee wellbeing and a supportive environment, Dobbies is the perfect place for those looking to thrive in the retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Customer Advisor
✨Tip Number 1
Familiarise yourself with Dobbies' values and culture. Understanding their commitment to customer service and teamwork will help you align your responses during interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Brush up on your product knowledge, especially regarding food hygiene and dietary requirements. Being able to confidently discuss these topics will demonstrate your readiness to assist customers effectively.
✨Tip Number 3
Prepare examples from your past experiences in customer-facing roles. Highlight situations where you successfully handled customer queries or contributed to sales, as this will illustrate your capability to drive sales and provide excellent service.
✨Tip Number 4
Show enthusiasm for the role and the company during any interactions. A positive attitude and eagerness to learn new skills can set you apart from other candidates, making you more memorable to the hiring team.
We think you need these skills to ace Restaurant Customer Advisor
Some tips for your application 🫡
Understand the Role:Read through the job description carefully to understand the responsibilities and skills required for the Restaurant Customer Advisor position. Tailor your application to highlight relevant experiences that align with these requirements.
Showcase Customer Service Skills:Emphasise your experience in customer-facing roles. Provide specific examples of how you've delivered excellent customer service, resolved queries, or contributed to a positive team environment.
Highlight Teamwork and Adaptability:Mention instances where you've successfully worked within a team or adapted to fast-paced environments. This is crucial for the role, so make sure to illustrate your ability to collaborate and thrive under pressure.
Craft a Personalised Cover Letter:Write a cover letter that reflects your passion for hospitality and customer service. Use this opportunity to express why you want to work at Dobbies and how you can contribute to their mission of delivering exceptional customer experiences.
How to prepare for a job interview at Dobbies
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer experiences. Share examples from your past roles where you went above and beyond to help customers, as this aligns perfectly with the responsibilities of a Restaurant Customer Advisor.
✨Demonstrate Product Knowledge
Familiarise yourself with common dietary requirements and allergies, as well as the menu items offered. Being able to discuss these confidently during the interview will show that you're prepared and knowledgeable, which is crucial for assisting customers effectively.
✨Emphasise Teamwork Skills
Highlight your ability to work well within a team. Share experiences where you collaborated with colleagues to achieve a common goal or improve customer service, as teamwork is essential in a busy restaurant environment.
✨Prepare for a Fast-Paced Environment
Be ready to discuss how you thrive in busy settings. Provide examples of how you've managed multiple tasks simultaneously while maintaining a positive attitude, as this is key for success in a role that involves various responsibilities across the store.
