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- Tasks: Deliver exceptional customer service and assist with various transactions in a vibrant restaurant setting.
- Company: Join Dobbies, the UK's only garden centre retailer, celebrating gardening since 1865.
- Benefits: Enjoy flexible holiday use, generous discounts, and access to financial wellbeing support.
- Why this job: Gain diverse skills in a fast-paced environment while being part of a passionate team.
- Qualifications: A positive attitude, customer-facing experience, and eagerness to learn are essential.
- Other info: Opportunity to thrive in a supportive culture focused on teamwork and continuous improvement.
The predicted salary is between 24000 - 36000 £ per year.
Our Restaurant Customer Advisors play an essential role in delivering and exceptional customer experience across our Restaurants – delivering tasty food, ensuring food hygience and driving sales.
Responsibilities
Who we are looking for
What we offer
About us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.
Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round.
Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.
We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.
We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
Restaurant Customer Advisor employer: Dobbies
Contact Detail:
Dobbies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Customer Advisor
✨Tip Number 1
Familiarise yourself with Dobbies' values and mission. When you understand what they stand for, you can tailor your conversations during the interview to show how your personal values align with theirs.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you went above and beyond to help a customer, as this will demonstrate your passion for delivering great customer experiences.
✨Tip Number 3
Showcase your knowledge of food hygiene and dietary requirements. Being able to discuss these topics confidently will set you apart, especially since the role involves assisting customers with various queries related to food.
✨Tip Number 4
Emphasise your ability to thrive in a fast-paced environment. Share examples from past roles where you successfully managed multiple tasks simultaneously, as this is crucial for a Restaurant Customer Advisor.
We think you need these skills to ace Restaurant Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Restaurant Customer Advisor position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly in hospitality. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to drive sales and provide excellent customer service.
Write a Compelling Cover Letter: In your cover letter, express your passion for delivering great customer experiences. Mention specific examples from your past roles that showcase your teamwork, positivity, and ability to thrive in a fast-paced environment.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Dobbies
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering great customer experiences. Share specific examples from your past roles where you went above and beyond to assist customers, as this aligns perfectly with the expectations of a Restaurant Customer Advisor.
✨Demonstrate Product Knowledge
Familiarise yourself with common dietary requirements and allergies, as well as the menu items offered. Being able to confidently discuss these topics during the interview will show that you're prepared and knowledgeable, which is crucial for assisting customers effectively.
✨Emphasise Teamwork and Relationship Building
Highlight your ability to work well in a team and build relationships with colleagues and customers. Share examples of how you've collaborated with others in previous roles to achieve success, as teamwork is a key value for the company.
✨Prepare for a Fast-Paced Environment
Be ready to discuss how you thrive in busy settings. Provide examples of how you've managed multiple tasks simultaneously in previous jobs, showcasing your ability to stay organised and maintain a positive attitude under pressure.