Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and assist with transactions in a vibrant restaurant environment.
- Company: Join Dobbies, a historic garden centre retailer with a passion for gardens and community.
- Benefits: Enjoy 50% off meals, flexible holidays, and access to financial wellbeing support.
- Why this job: Gain valuable skills in a fast-paced setting while being part of a supportive team culture.
- Qualifications: A passion for customer service and experience in hospitality are essential.
- Other info: Be part of a diverse team that celebrates success and community engagement.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our restaurants—delivering tasty food, ensuring food hygiene, and driving sales.
Responsibilities
- Providing excellent customer service by assisting customers with various transactions across the store
- Driving sales through customer interactions, while promoting the benefits of the Dobbies Club membership
- Helping customers with queries regarding products, allergies, and dietary requirements through great product knowledge
- Collaborating with your team to maintain the cleanliness and upkeep of your store
- Working on the shopfloor and other areas as needed, including stock management, cash handling, till work, take-to-car deliveries, stock control routines, and restaurant service—an excellent opportunity to gain new skills and experience
Who we are looking for
- A passion for delivering a great customer experience, serving everyone with a smile
- Experience in a customer-facing role and a passion for working within hospitality
- Ability to work well within a team, build relationships, and enjoy celebrating success
- Punctual, well-presented, and equipped with a can-do, hardworking attitude
- Eager to learn new skills and gain new experiences
- Thrives in a busy, fast-paced environment
- Can demonstrate our values at all times—being one team, improving every day, bringing a smile, living and breathing gardens, and making it work for our customers
What we offer
- Generous annual leave entitlement, with the flexibility to take holidays when you want, requiring limited statutory days off
- Uncapped store discounts: 50% off in our restaurants, 25% off in the Garden Centre, and 10% off in our food halls
- Access to Wagestream—support your financial wellbeing by accessing earnings before payday, saving for the future, and receiving financial advice
- Access to Retail Trust—confidential support, virtual GP, free counselling, and discounted retail rewards through our employee wellbeing platform
- Access to Dobbies Academy—continue your development with our eLearning platform and development programs
- A thriving culture; our passionate, diverse, and committed team makes it work for our customers
About us
At Dobbies, we’re proud to have a history dating back to 1865. Founded by James Dobbie, we are the only garden centre retailer with stores in every nation across the UK. Our passion for gardens and plants makes us special. We showcase this through our own brand and branded products, concession partners, and services. We champion garden living all year round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed, welcoming environment. We organize events and experiences to bring communities together, and we support a national charity partner that our colleagues and customers raise money for. We’re committed to being a great place to work. We’re one team, encouraging colleagues to be their best every day, share wins, and celebrate success. Together, we make it work for our customers.
Restaurant Customer Advisor employer: Dobbies
Contact Detail:
Dobbies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Customer Advisor
✨Tip Number 1
Familiarise yourself with Dobbies' values and culture. Understanding what it means to be part of 'one team' and how to 'bring a smile' will help you connect with the interviewers and demonstrate that you align with their mission.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you went above and beyond for a customer, as this will showcase your passion for delivering great customer experiences.
✨Tip Number 3
Brush up on your product knowledge related to food hygiene and dietary requirements. Being able to confidently answer questions about these topics will show that you're proactive and ready to assist customers effectively.
✨Tip Number 4
Demonstrate your teamwork skills during the interview. Share examples of how you've collaborated with others in a busy environment, as this role requires working closely with colleagues to maintain store standards and enhance customer satisfaction.
We think you need these skills to ace Restaurant Customer Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and hospitality. Emphasise any roles where you've interacted with customers, handled transactions, or worked in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer experiences. Mention specific examples of how you've contributed to team success and how you embody the values of teamwork and improvement.
Showcase Product Knowledge: In your application, demonstrate your understanding of food hygiene, dietary requirements, and customer queries. This will show that you're prepared to assist customers effectively and promote the benefits of the Dobbies Club membership.
Highlight Your Teamwork Skills: Since collaboration is key in this role, include examples of how you've successfully worked within a team. Discuss any experiences where you celebrated successes together or contributed to maintaining a positive work environment.
How to prepare for a job interview at Dobbies
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer experiences. Share specific examples from your past roles where you went above and beyond to help customers, as this aligns perfectly with the expectations of a Restaurant Customer Advisor.
✨Demonstrate Product Knowledge
Familiarise yourself with common dietary requirements and allergies, as well as the products offered in the restaurant. Being able to discuss these topics confidently during the interview will show that you're prepared and knowledgeable, which is crucial for assisting customers effectively.
✨Emphasise Teamwork Skills
Highlight your ability to work well within a team. Share experiences where you collaborated with colleagues to achieve a common goal, as teamwork is essential in maintaining a clean and efficient restaurant environment.
✨Prepare for a Fast-Paced Environment
Be ready to discuss how you thrive in busy settings. Provide examples of how you've managed multiple tasks simultaneously in previous roles, showcasing your ability to stay organised and focused under pressure, which is vital for this position.
