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- Tasks: Deliver exceptional customer service and assist with various transactions in our restaurants.
- Company: Join Dobbies, a historic garden centre retailer with a passion for gardens since 1865.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Why this job: Gain valuable experience in a fun, fast-paced environment while making customers smile.
- Qualifications: Passion for customer service and teamwork; previous hospitality experience is a plus.
- Other info: Opportunities for personal development through Dobbies Academy and a thriving team culture.
The predicted salary is between 24000 - 36000 £ per year.
Our Restaurant Customer Advisors play an essential role in delivering and exceptional customer experience across our Restaurants – delivering tasty food, ensuring food hygience and driving sales.
Responsibilities
Who we are looking for
What we offer
About us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.
Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round.
Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.
We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.
We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
Restaurant Customer Advisor employer: Dobbies
Contact Detail:
Dobbies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Customer Advisor
✨Tip Number 1
Familiarise yourself with Dobbies' values and mission. When you understand what they stand for, you can tailor your conversations during interviews to show how your personal values align with theirs.
✨Tip Number 2
Brush up on your product knowledge related to food hygiene and dietary requirements. Being able to confidently discuss these topics will demonstrate your commitment to customer service and safety.
✨Tip Number 3
Practice your communication skills by engaging in role-play scenarios with friends or family. This will help you feel more comfortable when interacting with customers and handling their queries.
✨Tip Number 4
Show enthusiasm for the hospitality industry during your interactions. Share any relevant experiences that highlight your passion for customer service, as this will resonate well with the hiring team.
We think you need these skills to ace Restaurant Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Restaurant Customer Advisor position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and hospitality. Mention specific examples of how you've delivered great customer experiences in the past, and express your enthusiasm for working at Dobbies.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer-facing positions, particularly in hospitality. Include details about your ability to work in a team, handle cash transactions, and maintain cleanliness, as these are key aspects of the role.
Showcase Your Soft Skills: Dobbies values teamwork and a positive attitude. Make sure to include soft skills such as communication, adaptability, and a can-do attitude in your application. Use examples to demonstrate how you embody these qualities in a busy environment.
How to prepare for a job interview at Dobbies
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer experiences. Share specific examples from your past roles where you went above and beyond to help customers, as this aligns perfectly with the responsibilities of a Restaurant Customer Advisor.
✨Demonstrate Product Knowledge
Familiarise yourself with common dietary requirements and allergies, as well as the products offered in the restaurant. Being able to confidently discuss menu items and their benefits will impress the interviewers and show that you're ready to assist customers effectively.
✨Emphasise Teamwork Skills
Highlight your ability to work well within a team. Share experiences where you collaborated with colleagues to achieve a common goal, as teamwork is crucial in maintaining the cleanliness and efficiency of the store.
✨Prepare for a Fast-Paced Environment
Be ready to discuss how you thrive in busy settings. Provide examples of how you've managed multiple tasks simultaneously in previous roles, showcasing your ability to stay organised and maintain a positive attitude under pressure.
