At a Glance
- Tasks: Support customers with plant advice and drive sales while leading a passionate team.
- Company: Join Dobbies, a historic garden centre retailer with a vibrant culture.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Other info: Be part of a diverse team committed to celebrating success and community.
- Why this job: Make a real impact in customer experiences while sharing your love for plants.
- Qualifications: Passion for plants, customer service experience, and leadership skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Our Horticulture Experts play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, providing excellent plant advice and maintaining department standards, whilst working alongside the Horticulture Manager.
Responsibilities
- Supporting and coaching other members of staff and deputising for management in their absence.
- Demonstrate effective leadership by working alongside the horti team to create a positive working environment.
- Giving great customer service by helping customers with various transactions across the store.
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership.
- Offering a helping hand with customer queries through high-quality product knowledge including indoor and outdoor plants, machinery and core gardening.
- Working with your team to ensure the department is kept to a high standard.
- Some key holder responsibilities may be required.
Who we are looking for
- You'll have a passion for delivering a great customer experience, serving everyone with a smile.
- Experience within a customer facing role and a passion for plants, as well as supervisory experience.
- Ability to lift heavy objects to support larger store projects.
- You work well within a team, build relationships, and have fun, whilst celebrating success.
- You show up to work on time, well presented and bring your can do and hard working attitude along with you.
- You are eager to learn new skills and gain new experiences.
- Can demonstrate our values at all times - we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers.
What we offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required.
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls.
- Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice.
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform.
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes.
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers.
About us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK. Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
Horticulture Expert in Tewkesbury employer: Dobbies Tewkesbury
At Dobbies, we pride ourselves on being an exceptional employer, offering a vibrant work culture where passion for gardening meets customer service excellence. Our Horticulture Experts enjoy generous benefits, including uncapped discounts, access to financial wellbeing support, and continuous development through the Dobbies Academy, all while working in a supportive team environment that celebrates success and fosters personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Horticulture Expert in Tewkesbury
✨Tip Number 1
Get to know the company culture! Before your interview, check out Dobbies' social media and website. This will help you understand their values and how you can fit in, plus it gives you some great talking points during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Horticulture Expert, especially your customer service skills and passion for plants.
✨Tip Number 3
Show off your plant knowledge! Be ready to discuss your favourite plants and gardening tips. This not only demonstrates your expertise but also shows your enthusiasm for the role and the brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Horticulture Expert in Tewkesbury
Some tips for your application 🫡
Show Your Passion for Plants:When writing your application, let your love for horticulture shine through! Share any personal experiences or stories that highlight your enthusiasm for plants and gardening. We want to see how you connect with our mission of championing garden living.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. Highlight your customer service experience and any supervisory roles you've had. This helps us see how you fit into our team!
Be Personable and Authentic:We’re all about building relationships at Dobbies, so don’t be afraid to let your personality shine through in your application. Use a friendly tone and share what makes you unique. We want to know the real you!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Dobbies Tewkesbury
✨Know Your Plants
Brush up on your plant knowledge before the interview. Be ready to discuss different types of indoor and outdoor plants, their care requirements, and any gardening tips you might have. This will show your passion for horticulture and your ability to provide excellent customer advice.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered outstanding customer service. Think about times when you went above and beyond to help a customer or resolved a tricky situation. This will demonstrate your commitment to creating a great customer experience.
✨Teamwork Makes the Dream Work
Since this role involves working closely with a team, be ready to share how you've successfully collaborated with others in previous jobs. Highlight your leadership skills and how you can support and coach fellow team members, especially in a busy retail environment.
✨Embrace the Dobbies Culture
Familiarise yourself with Dobbies' values and culture. Be prepared to discuss how you embody these values in your work ethic and interactions. Showing that you align with their mission of making it work for customers will set you apart as a candidate who truly fits the team.
