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For Companies At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a vibrant retail environment.
- Company: Join Dobbies, the UK's leading garden centre retailer with a rich history since 1865.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Other info: Work in a fast-paced environment while building relationships and gaining valuable skills.
- Why this job: Be part of a passionate team that celebrates success and promotes a love for gardening.
- Qualifications: A customer-focused attitude and eagerness to learn are essential; previous experience is a plus.
The predicted salary is between 24000 - 36000 £ per year.
Our Retail Customer Advisors play an essential role in delivering an exceptional customer experience across our stores – driving sales, promoting customer loyalty and ensuring high department standards.
Responsibilities
- Giving great customer service by helping customers with various transactions across the store
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
- Offering a helping hand with customer queries through great product knowledge
- Working with your team to maintain the cleanliness and upkeep of your store
- You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, take to car deliveries, stock control routines, restaurant services – an ideal opportunity to gain more skills and experience
Who we are looking for
- You have a passion for delivering a great customer experience, serving everyone with a smile
- Experience within a customer facing role
- You work well within a team, build relationships and have fun, whilst celebrating success
- You show up to work on time, well presented and bring your can do and hardworking attitude along with you
- You are eager to learn new skills and gain new experiences
- You flourish in a busy, fast-paced environment
- Can demonstrate our values at all times – we’re one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers
What we offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
About us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.
Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round.
Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.
We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.
We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
Retail Customer Advisor employer: Dobbies Swindon
Contact Detail:
Dobbies Swindon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor
✨Tip Number 1
Familiarise yourself with Dobbies' products and services. Knowing the ins and outs of what we offer will not only help you answer customer queries effectively but also demonstrate your enthusiasm for the role during any interactions.
✨Tip Number 2
Showcase your customer service skills in real-time. If you have the opportunity, engage with our team or customers in-store before applying. This hands-on experience can give you valuable insights and make you stand out as a candidate who understands our values.
✨Tip Number 3
Network with current employees or join community events hosted by Dobbies. Building relationships with our team can provide you with insider knowledge about the company culture and expectations, which can be beneficial during the interview process.
✨Tip Number 4
Demonstrate your passion for gardening and customer service in conversations. Whether it's through social media or in-person discussions, showing that you live and breathe the values we uphold at Dobbies can set you apart from other candidates.
We think you need these skills to ace Retail Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Retail Customer Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your previous experience in customer-facing roles. Provide specific examples of how you've delivered exceptional customer service, resolved queries, or contributed to a positive shopping experience.
Highlight Teamwork and Attitude: Mention your ability to work well within a team and your positive attitude. Share instances where you collaborated with colleagues to achieve common goals or celebrated successes together.
Express Your Passion: Convey your enthusiasm for gardening and customer service in your application. Explain why you want to work at Dobbies and how you can contribute to their mission of delivering a great customer experience.
How to prepare for a job interview at Dobbies Swindon
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer experiences. Share specific examples from your past roles where you went above and beyond to help customers, as this aligns perfectly with the values of the company.
✨Demonstrate Teamwork Skills
Since the role requires working well within a team, be prepared to discuss how you've collaborated with colleagues in previous jobs. Highlight any successful projects or situations where teamwork led to positive outcomes.
✨Know the Products and Services
Familiarise yourself with the products and services offered by the company, especially those related to gardening and outdoor living. This knowledge will not only impress your interviewers but also show your commitment to the role.
✨Emphasise Your Adaptability
The job involves various tasks, from cash handling to stock control. Be ready to share examples of how you've successfully adapted to changing environments or taken on new responsibilities in fast-paced settings.