At a Glance
- Tasks: Deliver exceptional customer service and promote our Dobbies Club membership.
- Company: Join Dobbies, a leading garden centre retailer with a rich history.
- Benefits: Enjoy generous discounts, annual leave, and access to financial wellbeing support.
- Other info: Be part of a diverse team committed to celebrating success together.
- Why this job: Gain valuable experience in a fast-paced environment while making customers smile.
- Qualifications: Passion for hospitality and great teamwork skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygiene and driving sales.
Responsibilities
- Giving great customer service by helping customers with various transactions across the store
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
- Offering a helping hand with customer queries through great product knowledge as well as allergies and dietary requirements
- Working with your team to maintain the cleanliness and upkeep of your store
- You will also work on the shop floor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to car deliveries, stock control routines, restaurant service – an ideal opportunity to gain more skills and experience
Who we are looking for
- You have a passion for delivering a great customer experience, serving everyone with a smile
- Experience within a customer facing role and have a passion for working within hospitality
- You work well within a team, build relationships and have fun, whilst celebrating success
- You show up to work on time, well presented and bring your can-do and hardworking attitude along with you
- You are eager to learn new skills and gain new experiences
- You flourish in a busy, fast-paced environment
- Can demonstrate our values at all times – we’re one team, getting better every day. We bring a smile. We live and breathe gardens. We make it work for our customers
What we offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
About us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK. Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
Restaurant Customer Advisor in Stirling employer: Dobbies Stirling
Dobbies is an exceptional employer, offering a vibrant work culture where teamwork and customer service are at the heart of everything we do. With generous benefits including uncapped discounts, access to financial wellbeing support, and opportunities for personal development through Dobbies Academy, our Restaurant Customer Advisors thrive in a fast-paced environment while enjoying a fulfilling career in hospitality. Join us in celebrating our passion for gardens and community, and be part of a team that values your growth and success.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Customer Advisor in Stirling
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dobbies. Understand their values and what makes them tick. This way, you can show off your passion for gardens and customer service during your chat.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to help a customer or handle a tricky situation. Role-playing with a friend can help you feel more confident and ready to impress.
✨Tip Number 3
Dress to impress! Make sure you show up looking smart and well-presented. It’s all about making that great first impression, so put in the effort to look the part.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you message. It shows you’re keen and professional, and it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Restaurant Customer Advisor in Stirling
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for delivering a great customer experience! Share any relevant experiences that highlight your love for hospitality and how you enjoy making customers smile.
Tailor Your Application:Make sure to customise your application to reflect the job description. Highlight your customer-facing experience and any skills that align with our values, like teamwork and a can-do attitude.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences shine through without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role you’re excited about!
How to prepare for a job interview at Dobbies Stirling
✨Know Your Stuff
Familiarise yourself with the menu and any special dietary options. Being able to confidently discuss food hygiene practices and the benefits of the Dobbies Club membership will show that you're prepared and genuinely interested in the role.
✨Show Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond to help a customer, as this will demonstrate your passion for delivering a great experience.
✨Team Player Vibes
Since teamwork is key in this role, be ready to share how you've successfully collaborated with others in previous jobs. Highlighting your ability to build relationships and celebrate successes with your team will resonate well with the interviewers.
✨Bring Your A-Game
Arrive on time, dressed smartly, and with a positive attitude. Showing that you’re eager to learn and adapt in a fast-paced environment will make a great impression. Remember, they want someone who can thrive under pressure and still bring a smile!
