At a Glance
- Tasks: Deliver exceptional customer service and promote our Dobbies Club membership.
- Company: Join Dobbies, a leading garden centre retailer with a rich history.
- Benefits: Enjoy generous discounts, annual leave, and access to financial wellbeing support.
- Other info: Be part of a diverse team committed to celebrating success together.
- Why this job: Gain valuable experience in a fast-paced environment while making customers smile.
- Qualifications: Passion for hospitality and great customer service skills.
The predicted salary is between 20000 - 25000 £ per year.
Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygiene and driving sales.
Responsibilities
- Giving great customer service by helping customers with various transactions across the store
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
- Offering a helping hand with customer queries through great product knowledge as well as allergies and dietary requirements
- Working with your team to maintain the cleanliness and upkeep of your store
- You will also work on the shop floor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to car deliveries, stock control routines, restaurant service – an ideal opportunity to gain more skills and experience
Who we are looking for
- You have a passion for delivering a great customer experience, serving everyone with a smile
- Experience within a customer facing role and have a passion for working within hospitality
- You work well within a team, build relationships and have fun, whilst celebrating success
- You show up to work on time, well presented and bring your can-do and hardworking attitude along with you
- You are eager to learn new skills and gain new experiences
- You flourish in a busy, fast-paced environment
- Can demonstrate our values at all times – we’re one team, getting better every day. We bring a smile. We live and breathe gardens. We make it work for our customers
What we offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
About us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK. Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
Restaurant Customer Advisor in Preston employer: Dobbies Preston
Dobbies is an exceptional employer, offering a vibrant and supportive work culture where our Kitchen Porters play a vital role in creating memorable dining experiences. With generous benefits like uncapped discounts, access to financial wellbeing support, and opportunities for personal development through Dobbies Academy, we empower our team members to thrive in a fast-paced environment. Join us in a company that values teamwork, celebrates success, and is dedicated to making every day better for both our employees and customers.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Customer Advisor in Preston
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dobbies. Understand their values and what makes them tick. This way, you can show off your passion for gardens and customer service during your chat.
✨Tip Number 2
Practice your people skills! Since you'll be interacting with customers all day, think about some scenarios where you can demonstrate your ability to handle queries and provide great service. Role-play with a friend if you need to!
✨Tip Number 3
Dress to impress! Make sure you show up looking sharp and professional. First impressions matter, especially in a customer-facing role like this one. Plus, it shows you care about the job!
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates. And remember, apply through our website for the best chance!
We think you need these skills to ace Restaurant Customer Advisor in Preston
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for delivering a great customer experience! Mention any previous roles where you’ve made customers smile or gone the extra mile. We love candidates who are genuinely excited about hospitality.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the responsibilities listed in the job description. We want to know how you can contribute to our team and help drive sales!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Dobbies Preston
✨Know the Menu Inside Out
Familiarise yourself with the restaurant's menu, including any special dietary options and popular dishes. This will not only help you answer customer queries confidently but also show your genuine interest in providing great service.
✨Show Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about how you handled difficult situations or went the extra mile for a customer, as this will demonstrate your passion for hospitality.
✨Teamwork is Key
Be ready to discuss how you work within a team. Share instances where you collaborated with colleagues to achieve a common goal or improve the customer experience. Highlighting your ability to build relationships will resonate well with the interviewers.
✨Bring Your Can-Do Attitude
Emphasise your positive attitude and eagerness to learn during the interview. Employers love candidates who are adaptable and willing to take on new challenges, especially in a fast-paced environment like a restaurant.
