At a Glance
- Tasks: Inspire customers with gardening advice and maintain high store standards.
- Company: Join Dobbies, a leading garden centre retailer with a rich history.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Other info: Great opportunities for personal growth and skill development in a vibrant environment.
- Why this job: Be part of a passionate team that celebrates gardens and customer success.
- Qualifications: Customer service experience and a love for plants are essential.
The predicted salary is between 20000 - 25000 € per year.
Our Horticulture Customer Advisors play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, providing excellent plant advice and maintaining department standards.
Responsibilities
- Deliver inspirational gardening standards through excellent standards and service.
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership.
- Offering a helping hand with customer queries through high-quality product knowledge including indoor and outdoor plants, machinery and core gardening.
- Working with your team to ensure the department is kept to a high standard.
- You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to car deliveries, stock control routines, restaurant service - an ideal opportunity to gain more skills and experience.
Who we are looking for
- You'll have a passion for delivering a great customer experience, serving everyone with a smile.
- Experience within a customer facing role and a passion for plants.
- Ability to lift heavy objects to support larger store projects.
- You work well within a team, build relationships, and have fun, whilst celebrating success.
- You show up to work on time, well presented and bring your can do and hard working attitude along with you.
- You are eager to learn new skills and gain new experiences.
- Can demonstrate our values at all times - we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers.
What we offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required.
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls.
- Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice.
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform.
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes.
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers.
About us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK. Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
Horticulture Customer Advisor in Preston employer: Dobbies Preston
Dobbies is an exceptional employer, offering a vibrant work culture where passion for gardening meets customer service excellence. With generous benefits including uncapped discounts, access to financial wellbeing support, and opportunities for personal development through the Dobbies Academy, employees thrive in a supportive environment that celebrates teamwork and individual growth. Located across the UK, our stores not only provide a welcoming atmosphere but also foster community connections through events and charitable initiatives, making every day at Dobbies a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Horticulture Customer Advisor in Preston
✨Tip Number 1
Get to know the company! Before your interview, dive into Dobbies' history and values. Show us that you’re not just another candidate but someone who genuinely cares about our passion for gardens and customer experience.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can drive sales and enhance customer loyalty, as these are key aspects of the Horticulture Customer Advisor role.
✨Tip Number 3
Bring your A-game to the interview! Dress smartly, arrive on time, and don’t forget to bring that can-do attitude. We love candidates who show up ready to engage and share their passion for plants!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us that you’re enthusiastic about the role and reinforces your commitment to being part of our team at Dobbies.
We think you need these skills to ace Horticulture Customer Advisor in Preston
Some tips for your application 🫡
Show Your Passion for Plants:When you're writing your application, let your love for gardening shine through! Share any personal experiences or knowledge you have about plants, as this will show us that you're genuinely interested in the role.
Highlight Customer Service Skills:Make sure to mention any previous customer-facing roles you've had. We want to see how you've gone above and beyond to create a great experience for customers, so share those stories!
Be Yourself:We’re all about being authentic at StudySmarter. Don’t be afraid to let your personality come through in your application. We want to know who you are and how you can contribute to our team culture.
Apply Through Our Website:For the best chance of success, make sure you apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Dobbies Preston
✨Know Your Plants
Brush up on your plant knowledge before the interview. Be ready to discuss different types of indoor and outdoor plants, their care requirements, and any gardening tips you might have. This will show your passion for horticulture and help you connect with the interviewers.
✨Customer Experience Focus
Prepare examples from your past experiences where you delivered excellent customer service. Think about how you handled difficult situations or went the extra mile for a customer. This will demonstrate your commitment to providing a great customer experience, which is key for the role.
✨Teamwork Matters
Since teamwork is essential in this role, be ready to share instances where you successfully collaborated with others. Highlight how you contributed to team success and maintained a positive atmosphere, as this aligns with the company’s values of celebrating success together.
✨Dress the Part
Make sure to present yourself well for the interview. Dress smartly but comfortably, keeping in mind that you may be working in a garden centre environment. A neat appearance shows that you take the opportunity seriously and are ready to represent the brand.
